Support » Plugin: NextGEN Gallery - WordPress Gallery Plugin » Back-end whites out, unable to deactivate without deleting folder on server

  • Emma


    I don’t see my particular issue listed any where, so I’ll add mine.

    The entirety of my back-end breaks with the new updated NextGen Gallery. I had to go into my FTP server and physically remove the folder in order to get my WP-Admin back up.

    I noticed when the break happened that the majority of my front-end still worked.
    The breaks on the front end were in my blog page, and the pages with galleries inserted onto them (my portfolios pages – not the tests ones).

    When I updated the WP core, it worked fine. I updated NextGen Gallery all by itself, which is how I knew that was the culprit.

    As I adore your work, feel free to e-mail me, and I can set up a demonstration.

    – WordPress up to date?: Yes
    – NextGEN up to date?: Yes, that’s what caused the problem. Now deleted. Have problem files pulled to harddrive.
    – What version of NextGEN Gallery did you upgrade from? (i.e. I had 1.9.8, then upgraded to 1.9.12): Bad programmer and forgot to check. Last update was approximately March of this year.

    (please confirm the following, with your server host tech) :
    – MySQL up to date (at least 5.2.4)?: Yes
    – PHP up to date (at least 5.0)?: Yes
    – The mod_rewrite Apache module activated?: I believe so.
    – PHP Safe Mode OFF?: Correct

    Additional information that will help us find a solution:
    – Who are you hosted with?: Private
    – What theme are you running?: Modified Aurora.
    – Which plugins do you have installed and activated?:

    • Akismet
    • EmailCrypt
    • Jetpack
    • jQuery Lightbox for Native Galleries
    • SI CAPTCHA Anti-Spam
    • WordPress Dashboard Twitter
    • WP-Cumulus
    • WP Google Analytics
    • WP Simple Paypal Shopping Cart
    • WP Simple RSS Feed Reader

    – Does this error still occur if you switch your theme to the WP default, and deactivate all plugins except NextGEN Gallery? (*be sure to clear your browser cache and reload your site after deactivating): Yes.

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  • Plugin Author photocrati


    @emma – Thanks for all of this information, it’s great! I also think we may need to delve a bit deeper into your site. Would you be able to submit a Bug Report with the specifics of your issue and include log in credentials for your WordPress installation.

    Since you also made changes via FTP, would we be able to get credentials to the WordPress installation folder as well so our Support Team / Developers can review this?


    – Cais.

Viewing 1 replies (of 1 total)
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