Support » Plugin: WooCommerce » Ayuda la página de pago no sale. Me dice carrito vacio

  • Resolved adminfego

    (@adminfego)


    Hola por favor me pueden ayudar tengo problemas ya varios días con el método de pago. Al momento de elegir los productos se suman al carrito pero cuando le doy clic para ir al carrito me sale. Su carrito está vacio volver a la tienda.

    Ya he tratado varios días de solucionarlo d3 todas formas. He escrito a este soporte pero no tengo respuesta. Me puse en contacto con el profesor de hosting ya ya le cambió el archivo htacces borro la cache; revisó javascript y no se arregla el método de pago. Ya no se que hace.

    Adjunto informe del sistema para que me puedan ayudar porfavor. Es urgente necesito tener mi tienda operativa.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://fegoec.com
    Site address (URL): https://fegoec.com
    WC Version: 3.6.4
    Log Directory Writable: ✔
    WP Version: 5.2.1
    WP Multisite: –
    WP Memory Limit: 384 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: es_ES
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 5.6.40 - Recomendamos usar la versión 7.2 o superior de PHP para un mayor rendimiento y seguridad. Cómo actualizar tu versión de PHP
    PHP Post Max Size: 256 MB
    PHP Time Limit: 90
    PHP Max Input Vars: 10000
    cURL Version: 7.62.0
    OpenSSL/1.0.2k
    
    SUHOSIN Installed: –
    MySQL Version: 10.2.24-MariaDB-cll-lve
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.6.4
    WC Database Prefix: wp03_
    MaxMind GeoIP Database: ✔
    Tamaño total de la base de datos: 4.34MB
    Tamaño de los datos de la base de datos: 3.44MB
    Tamaño del índice de la base de datos: 0.90MB
    wp03_woocommerce_sessions: Datos: 0.46MB + Índice: 0.04MB
    wp03_woocommerce_api_keys: Datos: 0.00MB + Índice: 0.00MB
    wp03_woocommerce_attribute_taxonomies: Datos: 0.00MB + Índice: 0.00MB
    wp03_woocommerce_downloadable_product_permissions: Datos: 0.00MB + Índice: 0.00MB
    wp03_woocommerce_order_items: Datos: 0.00MB + Índice: 0.01MB
    wp03_woocommerce_order_itemmeta: Datos: 0.03MB + Índice: 0.02MB
    wp03_woocommerce_tax_rates: Datos: 0.00MB + Índice: 0.00MB
    wp03_woocommerce_tax_rate_locations: Datos: 0.00MB + Índice: 0.00MB
    wp03_woocommerce_shipping_zones: Datos: 0.00MB + Índice: 0.00MB
    wp03_woocommerce_shipping_zone_locations: Datos: 0.00MB + Índice: 0.00MB
    wp03_woocommerce_shipping_zone_methods: Datos: 0.00MB + Índice: 0.00MB
    wp03_woocommerce_payment_tokens: Datos: 0.00MB + Índice: 0.00MB
    wp03_woocommerce_payment_tokenmeta: Datos: 0.00MB + Índice: 0.00MB
    wp03_woocommerce_log: Datos: 0.00MB + Índice: 0.00MB
    wp03_commentmeta: Datos: 0.00MB + Índice: 0.00MB
    wp03_comments: Datos: 0.16MB + Índice: 0.13MB
    wp03_failed_jobs: Datos: 0.00MB + Índice: 0.00MB
    wp03_ihc_cheat_off: Datos: 0.00MB + Índice: 0.00MB
    wp03_ihc_coupons: Datos: 0.00MB + Índice: 0.00MB
    wp03_ihc_dashboard_notifications: Datos: 0.00MB + Índice: 0.00MB
    wp03_ihc_debug_payments: Datos: 0.00MB + Índice: 0.00MB
    wp03_ihc_download_monitor_limit: Datos: 0.00MB + Índice: 0.00MB
    wp03_ihc_gift_templates: Datos: 0.00MB + Índice: 0.00MB
    wp03_ihc_invitation_codes: Datos: 0.00MB + Índice: 0.00MB
    wp03_ihc_notifications: Datos: 0.00MB + Índice: 0.00MB
    wp03_ihc_orders: Datos: 0.00MB + Índice: 0.00MB
    wp03_ihc_orders_meta: Datos: 0.00MB + Índice: 0.00MB
    wp03_ihc_reason_for_cancel_delete_levels: Datos: 0.00MB + Índice: 0.00MB
    wp03_ihc_security_login: Datos: 0.00MB + Índice: 0.00MB
    wp03_ihc_taxes: Datos: 0.00MB + Índice: 0.00MB
    wp03_ihc_user_levels: Datos: 0.00MB + Índice: 0.00MB
    wp03_ihc_user_logs: Datos: 0.00MB + Índice: 0.00MB
    wp03_ihc_user_sites: Datos: 0.00MB + Índice: 0.00MB
    wp03_ihc_woo_products: Datos: 0.00MB + Índice: 0.00MB
    wp03_ihc_woo_product_level_relations: Datos: 0.00MB + Índice: 0.00MB
    wp03_indeed_members_payments: Datos: 0.01MB + Índice: 0.00MB
    wp03_links: Datos: 0.00MB + Índice: 0.00MB
    wp03_litespeed_img_optm: Datos: 0.00MB + Índice: 0.00MB
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    wp03_lps_lockdowns: Datos: 0.00MB + Índice: 0.00MB
    wp03_lps_login_fails: Datos: 0.00MB + Índice: 0.00MB
    wp03_mailchimp_carts: Datos: 0.01MB + Índice: 0.00MB
    wp03_mo_openid_linked_user: Datos: 0.00MB + Índice: 0.00MB
    wp03_options: Datos: 1.28MB + Índice: 0.13MB
    wp03_pms_member_subscriptionmeta: Datos: 0.00MB + Índice: 0.00MB
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    wp03_pms_paymentmeta: Datos: 0.00MB + Índice: 0.00MB
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    wp03_postmeta: Datos: 0.80MB + Índice: 0.25MB
    wp03_posts: Datos: 0.60MB + Índice: 0.19MB
    wp03_queue: Datos: 0.02MB + Índice: 0.00MB
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    wp03_social_users: Datos: 0.00MB + Índice: 0.00MB
    wp03_termmeta: Datos: 0.00MB + Índice: 0.01MB
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    wp03_term_relationships: Datos: 0.02MB + Índice: 0.04MB
    wp03_term_taxonomy: Datos: 0.00MB + Índice: 0.01MB
    wp03_uap_affiliates: Datos: 0.00MB + Índice: 0.00MB
    wp03_uap_affiliate_referral_users_relations: Datos: 0.00MB + Índice: 0.00MB
    wp03_uap_banners: Datos: 0.00MB + Índice: 0.00MB
    wp03_uap_campaigns: Datos: 0.00MB + Índice: 0.00MB
    wp03_uap_coupons_code_affiliates: Datos: 0.00MB + Índice: 0.00MB
    wp03_uap_cpm: Datos: 0.00MB + Índice: 0.00MB
    wp03_uap_dashboard_notifications: Datos: 0.00MB + Índice: 0.00MB
    wp03_uap_landing_commissions: Datos: 0.00MB + Índice: 0.00MB
    wp03_uap_mlm_relations: Datos: 0.00MB + Índice: 0.00MB
    wp03_uap_notifications: Datos: 0.00MB + Índice: 0.00MB
    wp03_uap_offers: Datos: 0.00MB + Índice: 0.00MB
    wp03_uap_offers_affiliates_reference: Datos: 0.00MB + Índice: 0.00MB
    wp03_uap_payments: Datos: 0.00MB + Índice: 0.00MB
    wp03_uap_ranks: Datos: 0.00MB + Índice: 0.00MB
    wp03_uap_ranks_history: Datos: 0.00MB + Índice: 0.00MB
    wp03_uap_referrals: Datos: 0.00MB + Índice: 0.00MB
    wp03_uap_ref_links: Datos: 0.00MB + Índice: 0.00MB
    wp03_uap_reports: Datos: 0.00MB + Índice: 0.00MB
    wp03_uap_visits: Datos: 0.01MB + Índice: 0.00MB
    wp03_usermeta: Datos: 0.03MB + Índice: 0.02MB
    wp03_users: Datos: 0.00MB + Índice: 0.01MB
    wp03_wcpdf_invoice_number: Datos: 0.00MB + Índice: 0.00MB
    wp03_wc_admin_notes: Datos: 0.00MB + Índice: 0.00MB
    wp03_wc_admin_note_actions: Datos: 0.00MB + Índice: 0.00MB
    wp03_wc_customer_lookup: Datos: 0.00MB + Índice: 0.01MB
    wp03_wc_download_log: Datos: 0.00MB + Índice: 0.00MB
    wp03_wc_order_coupon_lookup: Datos: 0.00MB + Índice: 0.00MB
    wp03_wc_order_product_lookup: Datos: 0.00MB + Índice: 0.01MB
    wp03_wc_order_stats: Datos: 0.00MB + Índice: 0.00MB
    wp03_wc_order_tax_lookup: Datos: 0.00MB + Índice: 0.00MB
    wp03_wc_product_meta_lookup: Datos: 0.00MB + Índice: 0.01MB
    wp03_wc_webhooks: Datos: 0.00MB + Índice: 0.00MB
    wp03_wof_lite_optins: Datos: 0.00MB + Índice: 0.00MB
    wp03_woo_shipment_status_email: Datos: 0.00MB + Índice: 0.00MB
    wp03_woo_shippment_provider: Datos: 0.01MB + Índice: 0.00MB
    wp03_wsluserscontacts: Datos: 0.00MB + Índice: 0.00MB
    wp03_wslusersprofiles: Datos: 0.00MB + Índice: 0.00MB
    
    ### Post Type Counts ###
    
    attachment: 220
    custom_css: 5
    customize_changeset: 179
    elementor_library: 1
    maxslider_slider: 1
    nav_menu_item: 16
    page: 42
    pms-subscription: 1
    post: 8
    product: 102
    revision: 65
    scheduled-action: 586
    shop_coupon: 1
    wof_lite_wheel: 1
    wp_block: 1
    wpforms: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (3) ###
    
    Indeed Ultimate Affiliate Pro: por indeed – 5.3
    Indeed Ultimate Membership Pro: por indeed – 7.9
    WooCommerce: por Automattic – 3.6.4
    
    ### Inactive Plugins (12) ###
    
    Advanced noCaptcha & invisible Captcha: por Shamim Hasan – 5.5 – No probado con la versión activa de WooCommerce
    Akismet Anti-Spam: por Automattic – 4.1.2
    Chaty: por Premio – 2.1
    LiteSpeed Cache: por LiteSpeed Technologies – 2.9.8
    Login Page Styler: por Zia Imtiaz – 5.3.5
    Mailchimp for WooCommerce: por Mailchimp – 2.1.16 – No probado con la versión activa de WooCommerce
    PWA for WP: por Magazine3 – 1.0.9
    WooCommerce - PayPhone Gateway: por PAYPHONE. – 1.1.1 – No probado con la versión activa de WooCommerce
    Woocommerce order delivery or pickup with date and time: por ByConsole – 1.1.0 – No probado con la versión activa de WooCommerce
    WooCommerce PDF Invoices & Packing Slips: por Ewout Fernhout – 2.2.14 – No probado con la versión activa de WooCommerce
    WooCommerce Services: por Automattic – 1.20.0 – No probado con la versión activa de WooCommerce
    WP Optin Wheel: por StudioWombat – 1.2.2 – No probado con la versión activa de WooCommerce
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Base de la tienda: #247 - /
    Carrito: #248 - /cart/
    Finalizar compra: #249 - /checkout/
    Mi cuenta: #250 - /my-account/
    Términos y condiciones: ❌ Página sin definir
    
    ### Theme ###
    
    Name: Storefront
    Version: 2.5.0
    Author URL: https://woocommerce.com/
    Child Theme: ❌ – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
    te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 584
    Oldest: 2019-05-28 10:09:43 +0000
    Newest: 2019-06-14 19:12:48 +0000
    
    Pending: 2
    Oldest: 2019-06-14 20:12:48 +0000
    Newest: 2019-06-14 20:12:48 +0000
    
    Canceled: 0
    Oldest: –
    Newest: –
    
    In-progress: 0
    Oldest: –
    Newest: –
    
    Failed: 0
    Oldest: –
    Newest: –
    
    

    En registro de error me sale esto

    mailchimp_woocommerce-2019-05-30-8fb07756de9cec5ff7b40406348bf631.log

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support laceyrod a11n

    (@laceyrod)

    Automattic Happiness Engineer

    Hi there!

    Your message translates to:

    Hello please can you help me I have problems and several days with the payment method. At the time of choosing the products are added to the cart but when I click to go to the cart I get it. Your cart is empty, go back to the store.

    I have already tried several days to solve it d3 anyway. I have written to this support but I have no answer. I contacted the hosting professor and already changed the htacces file I delete the cache; checked javascript and the payment method is not fixed. I do not know what he does anymore.

    Attached report of the system so that you can help me please. It is urgent I need to have my store operational.

    I visited your site and was able to successfully add an item to cart and view it. From the cart page, I was able to proceed to checkout. Was this something you were able to get taken care of?

    • This reply was modified 2 years, 5 months ago by laceyrod a11n.

    La página precisa /cart te recomiendo crear desde 0 la página en “Añadir nueva” en “Páginas” del gestor de WordPress y ponerle el link forzado cart en donde debes añadir en el contenido únicamente el Shortcode: [woocommerce_cart]

    Te comparto los demás shortcodes que debes añadir en las demás páginas:
    [woocommerce_checkout] – muestra la página de pago
    [woocommerce_my_account] – muestra la página de mi cuenta
    [woocommerce_order_tracking] – muestra el rastreo del envío

    Thread Starter adminfego

    (@adminfego)

    Hola gracias por la colaboración. Ya hice lo que me sugirió fernandomireles. Y efectivamente ya puedo realizar pedidos pero lo que no puedo es eliminar un artículo del carrito. Ejemplo. Pido producto a y producto b y también producto c. Pero al momento de pagar me sale el detalle de los productos entonces quiero eli.inar del detalle el producto c. Le doy clic en la x y no se elimina. Otra cosa que ahora sucede también es que los clientes no pueden realizar pedidos desde su cuenta les sale carrito vacio. Pero sin ingresar ala tienda si pueden hacer el pedido. Ya he borrado la caché. Y sigue el mismo error.
    Antes podía ingresar desde el login del sistema de afiliados ahora no me permite. Sólo el cliente puede ingresar a la cuenta desde el login de woocommerce.

    Plugin Support Mike a11n

    (@nixiack8)

    Hi @adminfego,

    Sorry for the wait on this response, and thank you for your reply/clarification!

    I can effectively place orders but what I can’t do is remove an item from the cart.

    this is probably something to do with cache on your site. I see you have the Lightspeed Host and also the LiteSpeed Cache plugin. Both of these have cache built in. Be sure to disable the Cart, Checkout, and My-Account pages from the cache, and make sure your server has them removed from cache as well.

    This is almost always the cause of items not being able to be removed from the Cart, or having older items show.

    Another thing that now happens is also that customers can not place orders from their account they leave empty cart.

    This is part of the cache, make sure the three pages above are not cached.

    I have already cleared the cache. And follow the same error.

    If you have cleared cache from the plugin, reach out to your Host and make sure they have it cleared. These are two separate things.

    Before I could login from the affiliate system login now it does not allow me. Only the customer can access the account from the woocommerce login.

    Are you referring to logging in and seeing the customer account page? Usually you do have to be logged in as the customer/user to be able to see their account page. I see you have the following:

    Indeed Ultimate Affiliate Pro: por indeed – 5.3
    Indeed Ultimate Membership Pro: por indeed – 7.9

    If you have these still set, reach out to that developer and see what they can assist you with as they most likely gave you that option.

    let us know how it works!

    Plugin Support Mike a11n

    (@nixiack8)

    Hi @adminfego,

    I am going to close this thread for now, however if you are still having the issue just reply to this and we will re-open it.

    If you have other issues please open a new thread and let us know!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Ayuda la página de pago no sale. Me dice carrito vacio’ is closed to new replies.