AWS for WordPress Plugin does not work with Updraft Plus Backups Plugin

  • vue07418

    (@vue07418)


    3 years, 7 months ago

    Hello,

    We have been using UpDraftPlus Backups plugin for over a year on all our sites and it works great. But ever since we installed the AWS for WordPress Plugin, the UpDraftPlus Backups plugin stops syncing with AWS S3 bucket. We’re able to create backups and can download the backup locally but it’s not pushing the S3 bucket. If we deactivate AWS for WordPress plugin, UpdraftPlus will work again. I read another forum that the problem is that the Amazon Polly plugin is using AWS SDK for PHP v.3, while some other plugins still use old v.2. The problem is that those two versions are not compatible, see full article here.

    In this article, it suggests that the contributors stop their AWS for WordPress plugin loading on the UpdraftPlus settings page.

    Is there any way to make the two plugins work together?

    My WordPress is Version 5.5.1, UpdraftPlus Plugin is Version 1.16.29, and AWS for WordPress Plugin is Version 4.2.2.

    Here is the log with error message starting at line 229: https://www.dropbox.com/s/wp0keb1u240flzt/log.d4d73c351166.txt?dl=0

    • This topic was modified 3 years, 7 months ago by vue07418.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter vue07418

    (@vue07418)

    3 years, 6 months ago

    @awslabs and @wpengine,

    Any update on this? I even downgraded my WordPress to version 5.3.4, which the plugin is compatible to. PHP version is PHP 7.3.14.

    Here is a new log with error message starting at line 251:
    https://www.dropbox.com/s/cxskk8ckulgoj8v/log.1adfb8a107e0.txt?dl=0

    Thanks,

    Vicky Vue

    Plugin Contributor tstachlewski

    (@tstachlewski)

    3 years, 6 months ago

    Hi,
    I’ve checked the logs which you provided. To be honest it looks like the problem is on other side – in short the other plugin is using very old version od AWS SDK – which is not compatible with new versions (one of them is being used by this plugin). Not a lot which we can do in this case :/ sorry.

    Thread Starter vue07418

    (@vue07418)

    3 years, 6 months ago

    @tstachlewski,

    Thank you for your response. This is just a recommendation from a UpdraftPlus plugin contributor, “As a best practise, plugins should only load in their scripts where necessary (this usually means on their own pages, or just before the script is needed).
    For example, UpdraftPlus only attempts to load the AWS SDK just before the upload attempt.

    Please could you contact the other plugin’s support team, and ask if it is possible to
    stop their plugin loading on the UpdraftPlus settings page.”

    Is it possible to update the Amazon Polly plugin so that its script is running on its own page or just before the script is needed?

    Thanks!

    remong

    (@remong)

    3 years, 6 months ago

    Pls note this is a repeat issue; and @tstachlewski, you sorted this out over a year ago. See https://wordpress.org/support/topic/the-aws-sdk-usage-seem-to-conflict-with-other-plugins-using-aws-sdk/

    While there is a point to the sdk version needing an upgrade; the isolation usage is just as important, if not more. Seems both are advised.

    Thread Starter vue07418

    (@vue07418)

    3 years, 5 months ago

    @tstachlewski

    I opened a support ticket with UpdaftPlus Backup and they are suggesting to to restrict that plugin to only loading its version of the API when strictly necessary. See email below.

    From: UpdraftPlus <support-internal@updraftplus.com>
    Sent: Friday, October 30, 2020 10:37 AM
    To: Vue, Vicky <vue07418@stthomas.edu>
    Subject: [External] Re: UpdraftPlus.Com Support Request

    Hi Vicky,

    Apologies for the delay.

    There is currently no way to migrate UpdraftPlus to use a different version of the AWS API. The version used in UpdraftPlus is used to allow as much backwards compatibility as possible.
    The issue stems from the AWS for WordPress plugin loading its own code on other plugins’ pages, which is against best practice as it causes conflicts such as this.

    Our developers are aware of the conflict with AWS for WordPress, and are looking into potential solutions which can be implemented on our side.
    However, I’m afraid that we do not currently have an estimated release date for such a fix.

    I would recommend asking the AWS for WordPress developers if there is a way to restrict that plugin to only loading its version of the API when strictly necessary.

    Apologies for the inconvenience.

    Best Wishes,
    Dee

Viewing 5 replies - 1 through 5 (of 5 total)
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