Hi,
Thanks for the insights, we really appreciate it. Can you please tell us which plugins needed to be deactivated so the bold builder would start working?
Thanks in advance.
I agree with argosmedia. I’m seeing this error when activating the builder https://prnt.sc/gq8pmf. I hope you can help me with this because the site was already built using this builder and now it stops working because of some plugin incompatibility I believe.
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This reply was modified 7 years, 8 months ago by
randzgonz02.
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This reply was modified 7 years, 8 months ago by
randzgonz02.
Hi,
Can you please send your wp-admin credentials to info@bold-themes.com so we can take a closer look at the issue?
Thanks in advance.
BoldThemes team
@boldthemes,
I have already sent the details. Please take a look and thanks in advance.
Randy
The boldthemes team gave me some hints on how to resolve my bold builder issue. The plugin stopped working until I created a new user which has an admin right. But we cannot use the old admin users so we just deleted it. I know it sounds strange but that solved the issue.
But it seems that the real culprit was when I deferred javascript files as I custom coded it inside the functions.php file. So removing it and creating a new user solved the issue. (And maybe there is something to do with caching plugins as well).
Thanks again boldthemes team for helping me.
Cheers!
Randy