Support » Plugin: Photo Gallery by Supsystic » Awful support. Such a shame as the plugin looks great

  • I cannot recommend this plugin because the company behind it has terrible support which you’ll likely need. I paid for the gallery plugin. Looks great but wasn’t loading every time on the page. About 40% reliable so not at all usable for a professional site. Put in a support ticket 6 weeks ago and was assured there would be someone on the case. Got a response first saying what it might be and I assured them it wasn’t that as the feature wasn’t enabled. Haven’t since had a single update on this as to what is going on. I can’t imagine treating my paying customers like this.

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  • Plugin Support Support Ole

    (@trsupsys)

    Hello, @joronobon
    Thank you for your feedback.
    We apologize for the inconvenience caused.
    Unfortunately, there was a problem in our ticket system and the ticket was lost.
    Please write to us again and we will try to solve the problem as soon as possible.

    Best regards,
    Ole and Supsystic Team

Viewing 1 replies (of 1 total)
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