Support » Plugin: YITH Essential Kit for WooCommerce #1 » AWFUL SERVICE!!!!!!!!!!!!

  • bargab

    (@bargab)


    SETTING AUTO RENEWAL ON AUTOMATICALLY SO YOU WOULD FORGET TO SWITCH IT OFF AND THAN TAKES 70 EUROS FROM YOU THE NEXT YEAR AND DON’T REFUND. VERY CLASSY!

    • This topic was modified 1 year ago by bargab.
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  • Plugin Support Alessio Torrisi

    (@alessio91)

    Hi Bar,
    we are sorry to read about your disappointment.

    Please, consider that your review is for a premium plugin, not for the free one that you can download here.

    That said, the automatic renewal is not switched by us but is set to ON by default, as stated in the terms and conditions accepted during the purchase of our plugins.

    Moreover, we also send a reminder email 30 days before the renewal to inform our customers of the upcoming charge.

    We’re sorry that you did not see it, and as we understand that you might have overlooked the reminder email, our administration department was able to make an exception to our refund policy and refund the order.

    You can find the confirmation in the ticket that you opened through our support desk.

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