Support » Plugin: Webba Booking » Awful Pre-Sales Responses

  • I gave this product 1 star for a lack of customer service professionalism….and I will not have the opportunity to use the Pro-version. I figured lite versions were products that worked like a trial or gave you just a big enough taste to help you decide if they were worth your “Investment” in that pro-version. But if the lite version does not do enough, it should be acceptable to ask the developer if it has the potential to do what you ask; and receive a response.

    Buying WordPress Plugins and Themes has gotten expensive. It is not easy; if at all possible to return and get a refund for any downloaded product. It is for that reason that developers should not take on the attitude that “if you want to know more about the product, then buy it”.

    The pre-sales questions I asked were responded to with short and incomplete answers, and when I reiterated the question and included an image in case my inquiry was not clear, instead of any response I received no response at all. I even explained that my inquiry was in-depth because I had recently purchased 2 themes and one plugin for almost $200 that did not live up to what was described by the developer leaving me with 2 products I have no use for without extensive cost for customization. I did receive a refund for one theme because I acted quickly enough once I realized it didn’t meet my expectation.

    In my opinion: and everyone is entitled to one. The arrogance that overwhelms some developers once they surpass a certain amount of sales is compounded by the fact that they can purport: “well 570″ people who purchased it can’t be wrong”. The reality is we’ll never know how many are simply stuck with it or could afford to simply buy something else.
    This morning I decided to write this review after I made similar in depth inquiries regarding another booking plugin that actually costs more; and received answers that were written next to each and every one of my questions. In the responses I was either directed to online documentation; a video that one of their buyers made; or the question was answered with: “will require” customization. That’s how a developer sells a product they are ready to stand behind.

    If you go back and look at the comments for some of the WordPress themes and plugins you have purchased, some of the questions or comments will be a reflection of the products unexpected short comings that buyers “obviously” didn’t expect. So when a developer blows you off, even after you have done what you needed, to make it work ….Write a Review and save other fellow WordPress users the inconvenience of patronizing such developers.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WebbaPlugins

    (@webba-agency)

    Hello,

    >> I am not able to edit the text in the form

    You can setup it on Settings page – Translation tab

    >> I am not able to set it up for products

    You need setup services for each product.

    Lite version allows to use all features except email notifications to customers, PayPal, CSV, Google Calendar.

    Detailed online documentation: http://webba-booking.com/

    Feel free to contact us again if you need more help.


    Regards,
    WebbaPlugins

    09.10.2017 5:07, Robin wrote:
    >
    > I am considering this plugin because I have a spa site that basically uses every feature that this s plugin states it offers. However, The Lite version does not seem to be allowing be to test the basics of what is supposed to be available, with the exceptions of Paypal,, Email and the Google Calendar. Most people install the Lite versions with expectations that they can get a better idea of whether to risk a purchase on a plugin that may not be refundable. I am not able to edit the text in the form, I am not able to set it up for products that are individual for example Massages are a category, Each massage Type needs it own schedule on the respective product page. I have not been able to customize anything about this plugin except the color.
    > Is there any additional detailed documentation or; is the Lite version what is limiting me from realizing this plugins potential?
    >
    > Do you have a image bank with all of the Presets or do I just click on all of them till I find one that is acceptable?
    >
    > Thank you
    >

    • This reply was modified 2 years, 3 months ago by WebbaPlugins.
    Plugin Author WebbaPlugins

    (@webba-agency)

    Just one question, how are your “Horrible Presale Responses” refer to the Lite version, which is free and will always be free? What does this have to do with the community to which you give your subjective assessment. After all, most will use the free version.

    I really hope that the moderators will pay attention to this review.

    With best wishes.

    • This reply was modified 2 years, 3 months ago by WebbaPlugins.
    Plugin Author WebbaPlugins

    (@webba-agency)

    This is the thread of the presale question.

    So that the WordPress community can judge by itself.

    I forgot to specify it in my second reply.

Viewing 3 replies - 1 through 3 (of 3 total)
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