asked me to delete my review

  • kaizen

    (@vih25)


    3 years, 11 months ago

    plugin left a blockage on my website after uninstalled. reached out to them but there’s no response

    edit: the problem is solved. Thank you. I appreciate the help.

    But my review is for your customer service. You didn’t respond until a week later when I rated your plugin 🙂 also asking me to delete this = unethical and unprofessional

    • This topic was modified 3 years, 11 months ago by kaizen.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Karina

    (@karinapremio)

    3 years, 11 months ago

    Hey @vih25 , thank you for your comment 🙂
    I’m afraid you must have reached out outside of our business hours (our customer service team works from Monday to Friday from 9 AM to 5 PM CEST time. Can I ask you which email you contacted us under so I can look into your issue right away?

    Plugin Support Karina

    (@karinapremio)

    3 years, 11 months ago

    Thanks for the update, @vih25 . Just to clarify, our support is via mail and Facebook only, and not in the WP Forum, so this caused the delay in response to your inquiry. Also, we didn’t ask you to delete your review, only to update it accordingly, because you were claiming the bug on your site was coming from our plug-in while by email you communicated to me that it was an issue you subsequently discovered was coming from another plug-in. We wouldn’t like to mislead our customers, current and potential, with incorrect information about our plug-in causing a bug on their website (which was not the case), so I hope you understand that this is why we asked for an update. Looking for the truth is not unethical and unprofessional.

    Moderator Yui

    (@fierevere)

    永子

    3 years, 11 months ago

    @vih25 As you are able to amend your review anytime, its okey to remind you that you can do so after you have received some support or solved your problem.
    It is not unethical if its been asked politely.
    It is up to you to change it or not.

    Also please keep your review as an review, which tells a side visitor about your experience with plugin, it shouldnt be a fight with plugin support reps.

Viewing 3 replies - 1 through 3 (of 3 total)
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