awesome tech support

  • neilhowe

    (@neilhowe)


    1 month ago

    I had no issue with Presto player not working exactly as promised. However I have a special use case where I want custom posts based around Presto player video content appearing on a Post summary page. The problem I had that the post summary (quite rightly) did not load each video player into the post summary page – that would be very data heavy and slow loading – but instead was displaying an empty presto player placeholder. After a lot of back and forth the Presto team were able to guide me with a workaround code snippet that resolved the issue. I am very happy with the responsiveness of the support team – especially to help resolve an issue that wasn’t technically a fault or bug in their product to begin with.

Viewing 1 replies (of 1 total)
  • Plugin Support John Buena

    (@iamjaypie)

    1 month ago

    Hi @neilhowe ,

    Thank you so much for the wonderful review! 🌟

    We really appreciate you taking the time to share your experience — and we’re thrilled to hear our team could help you find a solid workaround for your custom post setup. Your use case was a great challenge, and it’s always rewarding to help users get the most out of Presto Player, even beyond standard configurations.

    Thanks again for your patience and kind words — it truly means a lot to our whole team! 🙏

Viewing 1 replies (of 1 total)

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