Support » Plugin: Awesome Support - WordPress HelpDesk & Support Plugin » Awesome Support eating EDD cookies

  • I’ve been having a problem with the Easy Digital Downloads shopping cart. After a careful dig-in by the folks at EDD and at Pagely (my hosting provider), the following conclusion has been drawn:

    It looks like the plugin prevents creating the edd_ cookies:

    Active awesome-support
    The following cookies are present:

    PHPSESSID=***********************

    Inactive awesome-support
    The following cookies are present:

    edd_items_in_cart=1
    edd_wp_session=***********************

    This plugin definitely affects EDD behaviour with session rewrites. Probably this issue could be addressed to awesome-support developers.

    How can this be fixed? Right now, I’m pretty much forced to choose between the cart and support, and as you well know, we need both.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter David Gewirtz

    (@dgewirtz)

    Really kind of hoping you’ll answer this!

    Plugin Author yeisonbp

    (@yeisonbp)

    Hi @dgewirtz,

    We apologize for our late response. We sent this information to the developers so that this can be investigated and check why is this caching issue is happening. Any other information you find, we really appretiate it.

    Regards.

    Thread Starter David Gewirtz

    (@dgewirtz)

    Would it be okay if I linked you, the EDD folks, and Pagely together via email? I imagine I’m not the only one who uses EDD for orders and Awesome Support for giving awesome support.

    Plugin Author yeisonbp

    (@yeisonbp)

    Hi @dgewirtz,

    Unfortunately, we are not able to share e-mail addresses as this is a public forum. Also, this is the first case I hear about this situation, so it will take some time for the developers to review and reproduce this issue so I really appretiate your patience while this is investigated (due to our volume of add-ons and unique situations, it is needed to check one by one). Also, just to be clear, are you also using the Awesome Support edd add-on? You can find more information in the link below:

    https://getawesomesupport.com/addons/easy-digital-downloads/

    Also, a new fix will be released soon so please let us know if this might fix the issue.

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Awesome Support eating EDD cookies’ is closed to new replies.