Awesome plugin but bad support

  • isaaydin

    (@isaaydin)


    5 years, 10 months ago

    I love this plugin and use it for 7 of my clients for second year already. Today we upgraded to Business account. But support disappointed me. They ignored my messages twice and I was able to find them only thru facebook. And my problem was about upgrading to business. I will update my review only if I see their support getting better. I think for $200 a year I deserve better support.

    • This topic was modified 5 years, 10 months ago by isaaydin.
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  • Plugin Support Blog2Social-Support

    (@blog2socialsupport)

    5 years, 10 months ago

    Hello @isaaydin

    Thank you for your Feedback. It’s great to hear that you like working with Blog2Social and are a long term customer.

    I’m sorry that our emails seem to not have reached you. Could they have been sent to your spam folder? I just checked in our ticket system and found two mails that were sent to the email address that you send us on Facebook. Please try to put our customer service address on your whitelist to make sure that we are allowed to send you mails: customer-service@blog2social.com

    If you have further questions about Blog2Social and still can’t receive our emails, you are always welcome to contact us via Facebook again 🙂

    If you happy with my answer and with Blog2Social we’d be thrilled if you would reconsider your rating. 🙂

Viewing 1 replies (of 1 total)
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