Title: `awaiting review…
Last modified: October 20, 2022

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# `awaiting review…

 *  Resolved [exeterwebdesigns](https://wordpress.org/support/users/exeterwebdesigns/)
 * (@exeterwebdesigns)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/awaiting-review/)
 * Hello!
 * Hoping you can help.
 * I have been unable to activate a welcome email for a client due to the following
   warning:
 *  “You’ll soon be able to send once our team reviews your account. In the meantime,
   you can send previews to your authorized emails”
 * How long should I need to wait for this to be activated? It has been several 
   days. I have verified the key numerous times and received an email saying that
   the account is able to send emails. The message after verifying reads:
 *  “Your key is valid
    MailPoet Sending Service is active Your key is not valid
   for MailPoet Premium”
 * Hoping you can please help!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fawaiting-review%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [exeterwebdesigns](https://wordpress.org/support/users/exeterwebdesigns/)
 * (@exeterwebdesigns)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/awaiting-review/#post-16127870)
 * Is anyone able to please help? It’s been over a week that I have been waiting
   for this account to be authorised.
 *  Plugin Author [Bruna a11n](https://wordpress.org/support/users/bruberries/)
 * (@bruberries)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/awaiting-review/#post-16128785)
 * Hi [@exeterwebdesigns](https://wordpress.org/support/users/exeterwebdesigns/),
 * I can confirm your subscription has been approved already.
 * If you’re still seeing the message about the pending subscription, please go 
   to the MailPoet’s Settings > Key Activation tab and click on the “Verify” button
   again to update the status of the subscription.
 * If it doesn’t help, please go to the MailPoet > Settings > Send With… tab and
   change the sending method temporarily to “Other” and then back to the “MailPoet
   Sending Service”.
 * You can also try clearing your browser’s cache.
 * If you’re referring to the message “Your key is not valid for MailPoet Premium”,
   please note this is expected as you have only a free sending plan added to your
   account, and it doesn’t include access to the Premium features and plugin.
 *  Thread Starter [exeterwebdesigns](https://wordpress.org/support/users/exeterwebdesigns/)
 * (@exeterwebdesigns)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/awaiting-review/#post-16129881)
 * Thank you so much for your reply.
 * >  If it doesn’t help, please go to the MailPoet > Settings > Send With… tab 
   > and change the sending method temporarily to “Other” and then back to the “
   > MailPoet Sending Service”.
 * This is what sorted the issue for me.
 * Thanks again for your help.
 *  Plugin Support [Dani F. a11n](https://wordpress.org/support/users/danielinhou/)
 * (@danielinhou)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/awaiting-review/#post-16130723)
 * Hi again!
 * Thanks for confirming.
 * Please do have an amazing day ahead!
 * Cheers

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘`awaiting review…’ is closed to new replies.

 * ![](https://ps.w.org/mailpoet/assets/icon-256x256.png?rev=3284564)
 * [MailPoet - Newsletters, Email Marketing, and Automation](https://wordpress.org/plugins/mailpoet/)
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 * 4 replies
 * 3 participants
 * Last reply from: [Dani F. a11n](https://wordpress.org/support/users/danielinhou/)
 * Last activity: [3 years, 8 months ago](https://wordpress.org/support/topic/awaiting-review/#post-16130723)
 * Status: resolved