Title: AVS Error When Processing Payment
Last modified: January 4, 2019

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# AVS Error When Processing Payment

 *  Resolved [starfiredev](https://wordpress.org/support/users/starfiredev/)
 * (@starfiredev)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/avs-error-when-processing-payment/)
 * One of our client’s websites is set up with the official Woocommerce Authorize.
   net AIM plugin to process their payments. Ordering as a customer is no problem
   and we’ve confirmed it’s been set up properly.
 * This client takes a lot of orders over the phone so your plugin is supposed to
   be a good solution for keeping the entire ordering process on one page.
 * However despite the customer’s billing info being input correctly on the “Add
   Order” page we get this error every time:
 * “The transaction has been declined because of an AVS mismatch. The address provided
   does not match billing address of cardholder.”
 * We’ve tried this with sending the billing address info enabled and disabled in
   the plugin settings. Would there be a reason this info is not being sent over
   properly?
 * Thank you for your time.

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 *  Thread Starter [starfiredev](https://wordpress.org/support/users/starfiredev/)
 * (@starfiredev)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/avs-error-when-processing-payment/page/2/#post-11093297)
 * I heard back from the client and they are still having issues placing orders 
   through the backend.
 *  Plugin Author [bfl](https://wordpress.org/support/users/bfl/)
 * (@bfl)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/avs-error-when-processing-payment/page/2/#post-11093520)
 * OK, I’m going to try something else. Process a new payment on an order that has
   billing and shipping information, and then send me the order ID and a screenshot
   of the Authorize.Net _Transaction Detail_ popup. And don’t delete the order. 
   Thanks.
 *  Plugin Author [bfl](https://wordpress.org/support/users/bfl/)
 * (@bfl)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/avs-error-when-processing-payment/page/2/#post-11128138)
 * Hey [@starfiredev](https://wordpress.org/support/users/starfiredev/). If this
   is getting to be too much, you can use the following workaround:
 * Disable the billing details option that you mentioned and then set the _Transaction
   was submitted without a billing address_ option in your AVS settings to anything
   other than _Decline_. That would cause transactions processed with this plugin
   to bypass AVS but would not affect transactions processed by customers. You may
   also need to do something similar for the shipping details. If you go this route,
   you can delete the user you created for me.
 * Or have you decided to switch to Shopify? Let me know what you end up doing.

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The topic ‘AVS Error When Processing Payment’ is closed to new replies.

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 * 18 replies
 * 2 participants
 * Last reply from: [bfl](https://wordpress.org/support/users/bfl/)
 * Last activity: [7 years, 3 months ago](https://wordpress.org/support/topic/avs-error-when-processing-payment/page/2/#post-11128138)
 * Status: resolved