AVOID – unable to delete account

  • codenoob1

    (@codenoob1)


    1 year, 2 months ago

    I tried it. Found I didn’t need it. Tried to delete my account… it wouldn’t allow me to delete my account!!! Also, Google said the PW I created (only for Crisp) was already found in a DATA BREACH and told me to change it.

    I STRONGLY SUGGEST AVOIDING THIS PLUGIN!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author crisp

    (@crispim)

    1 year, 2 months ago

    Hey there, Antoine from Crisp here 👋🏼

    We do allow account deletion, it’s explained over here: https://help.crisp.chat/en/article/how-can-i-close-delete-my-crisp-account-1jsbrgz/

    If you struggle with it, we have customer support open 24 hours a day, 5 days a week, make sure to get in touch 🙏🏼

    There is strictly no link between a password created on Crisp and a data breach stated by Google, it could be a simple random fact or a too-basic password.

    Your statements are wrong and totally misplaced, we use state-of-the-art security practices which are explained here: https://docs.crisp.chat/guides/others/security-practices/

    Thread Starter codenoob1

    (@codenoob1)

    1 year, 2 months ago

    The password was generated by a PW generator (ie. not a simple PW).

    I tried to delete the account multiple times, but it always says “You are still a member of your website, please leave all websites.” I already deleted the wordpress plugin and closed all open windows of the website.

    I finally figured out how to delete the website, but you need much clearer instructions in your UI.

Viewing 2 replies - 1 through 2 (of 2 total)
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