• Ankur Chotai

    (@reputeinfosystems)


    I do not recommend this plugin if you want to use it with Stripe payment gateway.

    I recently came to know that in Easy digital downloads when used stripe payment gateway It gives them complete access of all your payment transactions happened through EDD. So they can access all your subscription transactions including customer details. Anybody can check their code to confirm.

    I would ask EDD guys to give option to your customers that if they do not want to connect their account under you in stripe.com then they must be able to do it.

    Also, your support response time is more than 48 hours even for premium customers. I had contacted them even through their given email as well but they did not reply for last more than 2 days.



    • This topic was modified 1 month, 1 week ago by Ankur Chotai.
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  • Plugin Author Chris Klosowski

    (@cklosows)

    Ankur

    Thank you for your feedback, and I appreciate the opportunity to address your concerns regarding Easy Digital Downloads and the Stripe payment gateway integration.

    We have chosen to utilize Stripe Connect for our integration because it allows us to introduce new features seamlessly without requiring store owners to update their settings manually. This integration is part of our participation in the Stripe Verified Partner program, which allows us to enable advanced features not generally available, enhancing the functionality for all users of Easy Digital Downloads.

    When initiating Stripe Connect, all necessary information is clearly outlined on a secure stripe.com hosted page, including the fact that we can see account data. Users are provided the option to decline if they choose and instead use other supported gateways like Authorize.net, which are also available through our extensive list of third-party extensions.

    Regarding the support response times, our team operates from 9 am to 5 pm ET, Monday through Friday. It appears there may have been some delay in responding to your inquiries, which occurred outside of these hours, and also required additional review before responding. We strive to deliver timely support within our business hours and are continuously working to improve our response times to better serve our customers. Thank you for your patience and understanding.

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