Support » Plugin: Quttera Web Malware Scanner » AVOID, CONTINUOUS FALSE POSITIVES

  • This security plugin is a complete fraud.
    Once installed on my website and performed a high sensitivity test it found no less than 5 MALICIOUS FILES, 8 POTENTIALLY SUSPICIOUS FILES AND THE WORST 1381 SUSPICIOUS FILES!!!!

    Suspecting that this was not true, I proceeded to perform the following test.
    On a computer with a freshly installed copy of the original W10, all the updates done, an updated antivirus and without any virus detection, I installed a local copy of the latest version of WordPress in XAMPP.

    I named this local version of WordPress Quttera in honor of these gentlemen.
    I installed only the Quttera plugin and performed a high-sensitivity scan on this completely new installation of wordpress and then found:
    3 MALICIOUS FILES and 8 POTENTIALLY SUSPICIOUS FILES !!!!

    Funny, isn’t it?

    I proceeded to install the Elementor plugin and then changed the report to:
    3 MALICIOUS ARCHIVES and 11 POTENTIALLY SUSPECTIVE ARCHIVES !!!!

    I proceeded to perform a third test.I installed the plugin Duplicator by Snap Creek and RANK MATH SEO this time the report was:
    5 MALICIOUS AND 11 POTENTIALLY SUSPICIOUS FILES !!!!

    These results appear in a clean WordPress installation, with no post, image, or page created, nothing!

    I am completely convinced that this plugin is a scam.
    Quttera’s owners scare you with false positives and countless suspicious files with the sole aim of making you pay for disinfecting something that is not infected and fattening Quttera’s wallet.

    I hope this test will save users the time lost trying to clean something from viruses that is definitely not infected.

    Wordpress should remove this plugin from its list

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author quttera

    (@quttera)

    Thank you for the provided feedback.

    Can you please provide us instruction to reproduce this issue and we will do our best to whitelist these detections?

    It would be very appreciated if you could share with us a list of plugins used on your site to avoid further false positives.

    Please pay attention high-sensitivity scan claims on the possibility of false-positive detection since the plugin performs very aggressive matching and mostly should be used to detect infection missed during normal scan mode.

    Thread Starter Andrés Sorolla

    (@andresgs)

    You have ALL THE PLUGINS IN THE REVIEW.!!!
    I can see that you don’t read the reviews

    Plugin Author quttera

    (@quttera)

    Thank you for the update. We will fix it on our side.

    Just to mention a few things, we never charge for our services if a customer purchased a subscription due to false positive detection generated by this plugin.

    And please pay attention, the following text on top of the scanner dialog describes the

    “””
    This is a heuristic scanning of the file system for malware. Heuristics are used in our technology to detect unknown infection. Note: due to the high sensitivity, it might flag not dangerous code as well (False-Positive). For the resolution of the false-positives please contact quttera support on plugin page or email support@quttera.com.
    “””

    Thank you again for your time to test our plugin and the provided review.

Viewing 3 replies - 1 through 3 (of 3 total)
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