We actually said you could backup and move, we migrate them all the time… but you need to just copy all files and copy the database using phpmyadmin to be sure to grab the whole database.
Some plugin migration tools may allow you to grab the entire database, not sure, have not investigated, my guess is some tools do have that option for a point and click migration.
I’ve exported my old database, dropped the new database and imported it again. None of the categories show up, until I go into EasyCart and click save on every one of them… Then they show up with -1 as if it’s a duplicate, even though the first one doesn’t show on the site.
This is not me making an error like your support team suggests. I know how to click “Check All” and then “Export” in a database. I know how to then put that file into an upload box and click “Import”… The plugin is the problem.
So I think this is review is not the place for support. I am happy to work with you over on support as it sounds like you are able to import the database and we are offering a solution, it sounds like we need to possibly assist, which is what our support is designed to do, not our review over on wordpress.
I understand the frustration with something not working, and am happy to help, but over on our proper support channel. I would kindly ask that we use that channel to help if you wish to proceed with support.
I would also ask kindly this reviww be removed as it’s a little misleading as you state you can’t back anything up or move it. Obviously we have many users who have hosting backup systems working, not relying on plugins for this type of critical behavior… Happy to discuss best practices though with wordpress over on our support platform.
I wasn’t asking for support, I did that through the proper channel already.
I was leaving a review.
