Support » Plugin: WP Customer Reviews » Average reviews and Stars not showing.

  • Resolved yelgnissm

    (@yelgnissm)


    HI We have lots of reviews, but the average reviews aren’t calculating.
    it shows zero reviews and grey stars, but we have multiple reviews.

    Can you assist? It’s at the bottom of the page.
    just not snowing the average reviews.

    Average rating:
    0 reviews

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Aaron Queen

    (@bompus)

    I’m guessing that you are using shortcode to output the aggregate rating below the other review block. I’m not sure why you don’t output the aggregate with the other review block above?

    Find out which page/post ID that all of your reviews are associated with by clicking on the Reviews menu item on WP admin (is it the homepage page ID, the review page ID, the “add your review” page ID?) and then use that POSTID=”###” in the shortcode that is outputting the top block, and then remove whatever shortcode is outputting the block with only the aggregate below, or find the correct ID to use with the block at the bottom.

    It looks like the code at the bottom of the page is trying to output all reviews associated with page id 3461 (the reviews page), but there might not be any reviews associated with that page? Not sure. I’ll make a bet that POSTID=”3463″ will work, as I have a feeling all of your reviews are associated with the “Add your review” page, so that is the POSTID that you need to use in all of your shortcode.

    Hope that helps!

    Hi Thats working!
    but at the bottom in the pagination, it’s still showing none?
    Is there a way to show that too?

    I’m having the same issue. I’ve inserted the page ID.. and it’s still not working. I can see the review page, but it does not show the average reviews on my home page.

    http://www.oldriverroadstorage.com

Viewing 3 replies - 1 through 3 (of 3 total)
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