Support » Plugin: WooCommerce » Average review rating is not visible in product summary for less than 2 ratings

  • Resolved johnc1979

    (@johnc1979)


    Hi, I’m having trouble with a site with the reviews.

    When a product gets a review it’s nor displaying in the product summary. But when a product gets 2 reviews the average star rating becomes visible.

    I’ve tried disabling every single plugin on the website without luck. I also tried switching from storefrom=nt to other themes without any luck.

    This is the woo status

    
    WordPress environment
    Home URL: 		http://kerryscraftycardsandcuts.com.au
    Site URL: 		http://kerryscraftycardsandcuts.com.au
    WooCommerce version: 		3.5.1
    Log directory writable: 		/home/kerrycards/domains/kerryscraftycardsandcuts.com.au/public_html/wp-content/uploads/wc-logs/
    WordPress version: 		4.9.8	
    WordPress multisite: 		–
    WordPress memory limit: 		256 MB	
    WordPress debug mode: 		–
    WordPress cron: 		
    Language: 		en_US
    External object cache: 		–
    Server environment
    Server info: 		LiteSpeed
    PHP version: 		7.1.23 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version	
    PHP post max size: 		8 MB
    PHP time limit: 		30
    PHP max input vars: 		1000
    cURL version: 		7.60.0, OpenSSL/1.0.2k
    SUHOSIN installed: 		–
    MySQL version: 		10.0.36-MariaDB	
    Max upload size: 		2 MB
    Default timezone is UTC: 		
    fsockopen/cURL: 		
    SoapClient: 		
    DOMDocument: 		
    GZip: 		
    Multibyte string: 		
    Remote post: 		
    Remote get: 		
    Zapier Integration - Active Feeds: 		1 active Zapier Feed.
    Zapier Integration - Cron Tasks: 		0 pending Zapier cron tasks.
    Zapier Feed #1 Name: 		Woocommerce to Wave New Order
    Zapier Feed #1 Webhook URL: 		https://hooks.zapier.com/hooks/catch/3150050/e5jert/
    Zapier Feed #1 Trigger: 		New Order
    Zapier Feed #1 Test Result: 		Successfully sent sample data to https://hooks.zapier.com/hooks/catch/3150050/e5jert/.
    Database
    WooCommerce database version: 		3.5.1
    Database prefix 	  	wpe8_	
    MaxMind GeoIP database: 		/home/kerrycards/domains/kerryscraftycardsandcuts.com.au/public_html/wp-content/uploads/GeoLite2-Country.mmdb
    Total Database Size 	  	326.88MB
    Database Data Size 	  	295.97MB
    Database Index Size 	  	30.91MB
    wpe8_woocommerce_sessions 	  	Data: 23.05MB + Index: 0.39MB
    wpe8_woocommerce_api_keys 	  	Data: 0.02MB + Index: 0.03MB
    wpe8_woocommerce_attribute_taxonomies 	  	Data: 0.02MB + Index: 0.02MB
    wpe8_woocommerce_downloadable_product_permissions 	  	Data: 0.02MB + Index: 0.05MB
    wpe8_woocommerce_order_items 	  	Data: 1.52MB + Index: 0.19MB
    wpe8_woocommerce_order_itemmeta 	  	Data: 5.52MB + Index: 5.03MB
    wpe8_woocommerce_tax_rates 	  	Data: 0.02MB + Index: 0.06MB
    wpe8_woocommerce_tax_rate_locations 	  	Data: 0.02MB + Index: 0.05MB
    wpe8_woocommerce_shipping_zones 	  	Data: 0.02MB + Index: 0.00MB
    wpe8_woocommerce_shipping_zone_locations 	  	Data: 0.02MB + Index: 0.05MB
    wpe8_woocommerce_shipping_zone_methods 	  	Data: 0.02MB + Index: 0.00MB
    wpe8_woocommerce_payment_tokens 	  	Data: 0.02MB + Index: 0.02MB
    wpe8_woocommerce_payment_tokenmeta 	  	Data: 0.02MB + Index: 0.03MB
    wpe8_woocommerce_log 	  	Data: 0.02MB + Index: 0.02MB
    wpe8_bpspro_db_backup 	  	Data: 0.02MB + Index: 0.00MB
    wpe8_bpspro_login_security 	  	Data: 0.02MB + Index: 0.00MB
    wpe8_bpspro_mscan 	  	Data: 0.02MB + Index: 0.02MB
    wpe8_bpspro_seclog_ignore 	  	Data: 0.02MB + Index: 0.00MB
    wpe8_bp_activity 	  	Data: 0.02MB + Index: 0.16MB
    wpe8_bp_activity_meta 	  	Data: 0.02MB + Index: 0.03MB
    wpe8_bp_cp_galleries 	  	Data: 0.00MB + Index: 0.00MB
    wpe8_bp_friends 	  	Data: 0.02MB + Index: 0.03MB
    wpe8_bp_groups 	  	Data: 0.02MB + Index: 0.03MB
    wpe8_bp_groups_groupmeta 	  	Data: 0.02MB + Index: 0.03MB
    wpe8_bp_groups_members 	  	Data: 0.02MB + Index: 0.09MB
    wpe8_bp_messages_messages 	  	Data: 0.02MB + Index: 0.03MB
    wpe8_bp_messages_meta 	  	Data: 0.02MB + Index: 0.03MB
    wpe8_bp_messages_notices 	  	Data: 0.02MB + Index: 0.02MB
    wpe8_bp_messages_recipients 	  	Data: 0.02MB + Index: 0.08MB
    wpe8_bp_notifications 	  	Data: 0.02MB + Index: 0.11MB
    wpe8_bp_user_blogs 	  	Data: 0.02MB + Index: 0.03MB
    wpe8_bp_user_blogs_blogmeta 	  	Data: 0.02MB + Index: 0.03MB
    wpe8_bp_xprofile_data 	  	Data: 0.02MB + Index: 0.03MB
    wpe8_bp_xprofile_fields 	  	Data: 0.02MB + Index: 0.08MB
    wpe8_bp_xprofile_groups 	  	Data: 0.02MB + Index: 0.02MB
    wpe8_bp_xprofile_meta 	  	Data: 0.02MB + Index: 0.03MB
    wpe8_commentmeta 	  	Data: 0.13MB + Index: 0.14MB
    wpe8_comments 	  	Data: 2.52MB + Index: 1.45MB
    wpe8_doifd_lab_downloads 	  	Data: 0.02MB + Index: 0.00MB
    wpe8_doifd_lab_forms 	  	Data: 0.02MB + Index: 0.00MB
    wpe8_doifd_lab_subscribers 	  	Data: 0.02MB + Index: 0.00MB
    wpe8_failed_jobs 	  	Data: 0.02MB + Index: 0.00MB
    wpe8_gdpr_consent 	  	Data: 0.02MB + Index: 0.00MB
    wpe8_gdpr_userlogs 	  	Data: 0.02MB + Index: 0.00MB
    wpe8_huge_itslider_images 	  	Data: 0.00MB + Index: 0.00MB
    wpe8_huge_itslider_params 	  	Data: 0.00MB + Index: 0.00MB
    wpe8_huge_itslider_sliders 	  	Data: 0.00MB + Index: 0.00MB
    wpe8_links 	  	Data: 0.02MB + Index: 0.02MB
    wpe8_litespeed_img_optm 	  	Data: 0.02MB + Index: 0.09MB
    wpe8_litespeed_optimizer 	  	Data: 2.52MB + Index: 0.38MB
    wpe8_mailchimp_carts 	  	Data: 0.02MB + Index: 0.00MB
    wpe8_mdp_gwt_external_links 	  	Data: 0.02MB + Index: 0.02MB
    wpe8_mdp_gwt_internal_links 	  	Data: 0.02MB + Index: 0.02MB
    wpe8_mdp_gwt_keywords 	  	Data: 0.02MB + Index: 0.02MB
    wpe8_mdp_gwt_query 	  	Data: 0.02MB + Index: 0.02MB
    wpe8_media_file_manager_log 	  	Data: 0.02MB + Index: 0.00MB
    wpe8_ngg_album 	  	Data: 0.00MB + Index: 0.00MB
    wpe8_ngg_gallery 	  	Data: 0.00MB + Index: 0.00MB
    wpe8_ngg_pictures 	  	Data: 0.01MB + Index: 0.00MB
    wpe8_options 	  	Data: 186.47MB + Index: 4.36MB
    wpe8_pmxe_exports 	  	Data: 0.03MB + Index: 0.00MB
    wpe8_pmxe_google_cats 	  	Data: 0.39MB + Index: 0.00MB
    wpe8_pmxe_posts 	  	Data: 0.11MB + Index: 0.00MB
    wpe8_pmxe_templates 	  	Data: 0.02MB + Index: 0.00MB
    wpe8_pmxi_files 	  	Data: 0.02MB + Index: 0.00MB
    wpe8_pmxi_history 	  	Data: 0.02MB + Index: 0.00MB
    wpe8_pmxi_imports 	  	Data: 0.02MB + Index: 0.00MB
    wpe8_pmxi_posts 	  	Data: 0.02MB + Index: 0.00MB
    wpe8_pmxi_templates 	  	Data: 0.02MB + Index: 0.00MB
    wpe8_postmeta 	  	Data: 35.56MB + Index: 11.03MB
    wpe8_posts 	  	Data: 18.48MB + Index: 1.86MB
    wpe8_ps_exclude 	  	Data: 0.02MB + Index: 0.02MB
    wpe8_ps_postmeta 	  	Data: 0.02MB + Index: 0.03MB
    wpe8_ps_posts 	  	Data: 0.16MB + Index: 0.06MB
    wpe8_ps_product_sku 	  	Data: 0.11MB + Index: 0.06MB
    wpe8_queue 	  	Data: 0.02MB + Index: 0.00MB
    wpe8_redirects 	  	Data: 0.02MB + Index: 0.00MB
    wpe8_rednao_wc_invoice 	  	Data: 0.03MB + Index: 0.00MB
    wpe8_rednao_wc_invoices_created 	  	Data: 0.02MB + Index: 0.00MB
    wpe8_rednao_wc_invoices_custom_field 	  	Data: 0.02MB + Index: 0.00MB
    wpe8_signups 	  	Data: 0.02MB + Index: 0.06MB
    wpe8_sm_advanced_search_temp 	  	Data: 0.02MB + Index: 0.00MB
    wpe8_statistics_exclusions 	  	Data: 0.02MB + Index: 0.03MB
    wpe8_statistics_historical 	  	Data: 0.02MB + Index: 0.05MB
    wpe8_statistics_pages 	  	Data: 0.06MB + Index: 0.08MB
    wpe8_statistics_useronline 	  	Data: 0.02MB + Index: 0.00MB
    wpe8_statistics_visit 	  	Data: 0.02MB + Index: 0.02MB
    wpe8_statistics_visitor 	  	Data: 0.17MB + Index: 0.23MB
    wpe8_strong_views 	  	Data: 0.02MB + Index: 0.00MB
    wpe8_taxonomymeta 	  	Data: 0.02MB + Index: 0.03MB
    wpe8_termmeta 	  	Data: 0.08MB + Index: 0.09MB
    wpe8_terms 	  	Data: 0.06MB + Index: 0.03MB
    wpe8_term_relationships 	  	Data: 0.47MB + Index: 0.27MB
    wpe8_term_taxonomy 	  	Data: 0.08MB + Index: 0.06MB
    wpe8_usermeta 	  	Data: 2.52MB + Index: 1.92MB
    wpe8_users 	  	Data: 0.13MB + Index: 0.14MB
    wpe8_vtprd_purchase_log 	  	Data: 0.02MB + Index: 0.02MB
    wpe8_vtprd_purchase_log_product 	  	Data: 0.02MB + Index: 0.02MB
    wpe8_vtprd_purchase_log_product_rule 	  	Data: 0.02MB + Index: 0.02MB
    wpe8_vtwpr_purchase_log 	  	Data: 0.02MB + Index: 0.02MB
    wpe8_vtwpr_purchase_log_product 	  	Data: 0.02MB + Index: 0.02MB
    wpe8_vtwpr_purchase_log_product_rule 	  	Data: 0.02MB + Index: 0.02MB
    wpe8_wcpdf_invoice_number 	  	Data: 0.02MB + Index: 0.00MB
    wpe8_wc_download_log 	  	Data: 0.02MB + Index: 0.03MB
    wpe8_wc_webhooks 	  	Data: 0.02MB + Index: 0.02MB
    wpe8_wfblockediplog 	  	Data: 0.00MB + Index: 0.00MB
    wpe8_wfblocks7 	  	Data: 0.00MB + Index: 0.00MB
    wpe8_wfconfig 	  	Data: 1.63MB + Index: 0.01MB
    wpe8_wfcrawlers 	  	Data: 0.00MB + Index: 0.00MB
    wpe8_wffilechanges 	  	Data: 0.00MB + Index: 0.00MB
    wpe8_wffilemods 	  	Data: 1.78MB + Index: 0.40MB
    wpe8_wfhits 	  	Data: 2.93MB + Index: 0.65MB
    wpe8_wfhoover 	  	Data: 0.00MB + Index: 0.00MB
    wpe8_wfissues 	  	Data: 0.01MB + Index: 0.01MB
    wpe8_wfknownfilelist 	  	Data: 0.90MB + Index: 0.12MB
    wpe8_wflivetraffichuman 	  	Data: 0.00MB + Index: 0.00MB
    wpe8_wflocs 	  	Data: 0.00MB + Index: 0.00MB
    wpe8_wflogins 	  	Data: 0.01MB + Index: 0.00MB
    wpe8_wfnotifications 	  	Data: 0.00MB + Index: 0.00MB
    wpe8_wfpendingissues 	  	Data: 0.00MB + Index: 0.00MB
    wpe8_wfreversecache 	  	Data: 0.00MB + Index: 0.00MB
    wpe8_wfsnipcache 	  	Data: 0.00MB + Index: 0.00MB
    wpe8_wfstatus 	  	Data: 0.07MB + Index: 0.03MB
    wpe8_wftrafficrates 	  	Data: 0.00MB + Index: 0.00MB
    wpe8_woobe_history 	  	Data: 0.03MB + Index: 0.03MB
    wpe8_woobe_history_bulk 	  	Data: 0.00MB + Index: 0.00MB
    wpe8_woo_square_integration_deleted_data 	  	Data: 0.02MB + Index: 0.00MB
    wpe8_woo_square_integration_logs 	  	Data: 6.52MB + Index: 0.00MB
    wpe8_yoast_seo_links 	  	Data: 0.25MB + Index: 0.08MB
    wpe8_yoast_seo_meta 	  	Data: 0.14MB + Index: 0.00MB
    Post Type Counts
    attachment 	  	3758
    boxzilla-box 	  	1
    custom_css 	  	2
    customize_changeset 	  	12
    gallery 	  	2
    jp_img_sitemap 	  	6
    jp_img_sitemap_index 	  	3
    jp_sitemap 	  	3
    jp_sitemap_master 	  	3
    jp_vid_sitemap 	  	3
    mc4wp-form 	  	2
    nav_menu_item 	  	14
    ngg_album 	  	2
    ngg_gallery 	  	4
    ngg_pictures 	  	12
    page 	  	29
    post 	  	13
    product 	  	1580
    product_variation 	  	107
    ptp_variation 	  	1
    revision 	  	1089
    rp_shop_giftcard 	  	3
    safecss 	  	1
    shop_coupon 	  	9
    shop_order 	  	1233
    shop_order_refund 	  	104
    site-review 	  	3
    vtwpr-rule 	  	1
    wc_zapier_feed 	  	1
    woo_faq 	  	2
    wpcf7_contact_form 	  	2
    wpm-testimonial 	  	8
    Security
    Secure connection (HTTPS): 		Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors 		
    Active plugins (44)
    VaultPress 	  	by Automattic – 1.9.6
    WooCommerce Afterpay Gateway 	  	by AfterPay – 1.3.0 – Not tested with the active version of WooCommerce	
    Akismet Anti-Spam 	  	by Automattic – 4.0.8
    BulletProof Security 	  	by AITpro Website Security – 3.2
    Contact Form 7 	  	by Takayuki Miyoshi – 5.0.5
    Customer Reviews for WooCommerce 	  	by ivole – 3.46
    Exclude Pages from Navigation 	  	by Simon Wheatley – 1.92
    Facebook for WooCommerce 	  	by Facebook – 1.9.6 – Not tested with the active version of WooCommerce	
    FooSales 	  	by FooSales – 1.7.2 – Not tested with the active version of WooCommerce	
    Kerry's Crafty Cards and Cuts 	  	by Kerry Owen – 2015.04.28
    GA Google Analytics 	  	by Jeff Starr – 20180828
    The GDPR Framework 	  	by Data443 – 1.0.19
    Health Check & Troubleshooting 	  	by The WordPress.org community – 1.2.1
    Jetpack by WordPress.com 	  	by Automattic – 6.7
    LiteSpeed Cache 	  	by LiteSpeed Technologies – 2.7
    MailChimp for WordPress 	  	by ibericode – 4.2.5
    MailChimp for WordPress - Top Bar 	  	by ibericode – 1.3.2
    Pinterest Verify 	  	by Phil Derksen – 1.0.4
    Product CSV Import Export (BASIC) 	  	by WebToffee – 1.4.9
    Simple Page Ordering 	  	by Jake Goldman, 10up – 2.3.2
    Site Reviews 	  	by Paul Ryley – 2.17.0
    Page Builder by SiteOrigin 	  	by SiteOrigin – 2.9.2
    SiteOrigin Widgets Bundle 	  	by SiteOrigin – 1.13.2
    Storefront Site Logo 	  	by Wooassist – 1.2.3
    Storefront Top Bar 	  	by Wooassist – 1.1.1
    Advanced Order Export For WooCommerce 	  	by AlgolPlus – 2.0.0 – Not tested with the active version of WooCommerce	
    WooCommerce Brands 	  	by WooCommerce – 1.6.4
    WooCommerce Bulk Editor 	  	by realmag777 – 2.0.3 – Not tested with the active version of WooCommerce	
    WooCommerce Conversion Tracking 	  	by Tareq Hasan – 2.0 – Not tested with the active version of WooCommerce	
    WooCommerce Cost of Goods 	  	by SkyVerge – 2.8.1
    WooCommerce Print Invoice & Delivery Note 	  	by Tyche Softwares – 4.4.6 – Not tested with the active version of WooCommerce	
    WooCommerce DYMO Print Product Add-on 	  	by WP Fortune – 3.1.8 – Not tested with the active version of WooCommerce	
    WooCommerce DYMO Print 	  	by WP Fortune – 3.2.1 – Not tested with the active version of WooCommerce	
    WooCommerce Stripe Gateway 	  	by WooCommerce – 4.1.12
    WooCommerce Shipment Tracking 	  	by WooCommerce – 1.6.12
    WooCommerce Waitlist 	  	by WooCommerce – 1.8.8
    WooCommerce Zapier Integration 	  	by OM4 – 1.7.4 – Not tested with the active version of WooCommerce	
    WooCommerce 	  	by Automattic – 3.5.1
    Wordfence Security 	  	by Wordfence – 7.1.17
    WordPress Importer 	  	by wordpressdotorg – 0.6.4
    Yoast SEO 	  	by Team Yoast – 9.1
    YITH WooCommerce Uploads 	  	by YITH – 1.2.2
    YITH WooCommerce Social Login 	  	by YITH – 1.2.5
    YouTube Embed WpDevArt 	  	by wpdevart – 2.0.8
    Settings
    API enabled: 		
    Force SSL: 		
    Currency 		AUD ($)
    Currency position 		left
    Thousand separator 		,
    Decimal separator 		.
    Number of decimals 		2
    Taxonomies: Product types 		external (external), grouped (grouped), simple (simple), variable (variable)
    Taxonomies: Product visibility 		exclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5)
    WooCommerce pages
    Shop base:		#3 - /store/
    Cart:		#286 - /cart-2/
    Checkout:		#289 - /checkout-2/
    My account:		#6 - /my-account/
    Terms and conditions:		#6407 - /postage-and-shipping-information/terms-conditions/
    Theme
    Name: 		Storefront
    Version: 		2.3.5
    Author URL: 		https://woocommerce.com/
    Child theme: 		– If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme	
    WooCommerce support: 		
    Templates
    Overrides: 	  	–
    

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Hannah S.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there,

    Were you able to solve this or are you still having trouble?

    Hi Hannah,

    I’m still having trouble with it

    Plugin Support Hannah S.

    (@fernashes)

    Automattic Happiness Engineer

    I’m sorry to hear that!

    I’d like to try to reproduce this on my end. Where exactly are you seeing the average rating? Can you send me the URL to an example product where it’s working, and another where it’s not?

    Plugin Support Melinda

    (@melindahelt)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Average review rating is not visible in product summary for less than 2 ratings’ is closed to new replies.