Support » Plugin: Jetpack by WordPress.com » Avatar images in Jetpack slideshow are huge instead of thumbnail

  • Resolved daretoeatapeach

    (@daretoeatapeach)


    Hi there!

    A rare situation but: I added a comment to the details page for one of my images, and it is showing the full-sized image, rather than the thumbnail.

    This avatar’s image is larger than the image that the page is for, potentially confusing anyone who lands on the page. I tried attributing the comment to someone else, but it was just the same problem with a different avatar image.

    In the HTML, this shows up in the code as:
    <img alt="" src="http://subversas.com/wp-content/uploads/2018/06/graf2.png" srcset="http://subversas.com/wp-content/uploads/2018/06/graf2.png 2x" class="avatar avatar-64 photo sab-custom-avatar">

    I am posting this in Jetpack because when I turned off Jetpack and only Jetpack (to troubleshoot) the issue went away, and it showed a generic avatar instead.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor James Huff

    (@macmanx)

    Volunteer Moderator

    Are the images sized correctly if you switch off just “Speed up image load times” or “Enable Lazy Loading for images” at Jetpack > Settings > Performance in your site’s Dashboard?

    daretoeatapeach

    (@daretoeatapeach)

    Hi James,

    I turned off lazy load and the avatars are still huge. Not seeing the option to “Speed up image load time” The other setting under speed (the CDN) is/was off though.

    Incidentally, I had the wrong link above, as it is not the image’s description page but the pop up carousel that Jetpack creates: http://subversas.com/are-detainment-centers-concentration-camps/#jp-carousel-559

    Though it didn’t resolve the issue, I will keep lazy load off for the time being if it simplifies things.

    Thanks!

    Gemma Evans

    (@gemmaevans)

    Hi @daretoeatapeach,

    I think we are going to need to take a closer look at this so it would be great if you could contact us from:

    https://jetpack.com/contact-support/?rel=support

    We can then follow up with you directly.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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