Title: Avatar
Last modified: December 12, 2018

---

# Avatar

 *  Resolved Anonymous User 16052280
 * (@anonymized-16052280)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/avatar-55/)
 * Hi guys,
 * I searched the User Guide & Customization documentation on your website and also
   the support topics here on wordpress.org but failed to find anything related 
   to **avatars**. So I am creating this topic.
 * I have my avatars deactivated in WordPress (Settings – Display), I don’t find
   them very professional looking. So I am stuck with this big white space where
   the avatars where placed before. On mobile it’s looking really bad taking a third
   of the tickets width.
 * I tried eliminating the `td` holding the avatar but doing that the ticket text
   goes completely crazy:
 *     ```
       .wpas-ticket-replies>tbody>tr>td:first-child {
           display: none;
       }
       ```
   
 * Can you provide a correct solution for eliminating avatars (and their space) 
   from the tickets?
 * Thank you,
    Andrei

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [melliesou](https://wordpress.org/support/users/melliesou/)
 * (@melliesou)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/avatar-55/#post-10987277)
 * Hi Andrei,
 * There are a couple places that avatars can show up in the ticket system (depending
   on which add-ons are enabled). Based on your code snippet from above, I assume
   that you are referring to only the ticket reply thread.
 * On first glance removing the avatar’s table cell will cause a problem with the
   table layout, and you may have better luck in shrinking the td width or removing
   the image itself.
 * However, you may be interested in working with filter hooks if you are familiar
   with customization. References here: [https://getawesomesupport.com/major-core-update-4-0-0/](https://getawesomesupport.com/major-core-update-4-0-0/)(
   Search the page for “wpas_fe_template_detail_reply_author_avatar”)
 * Hope that helps point you in the right direction! Let me know if you have any
   other questions.
 *  Thread Starter Anonymous User 16052280
 * (@anonymized-16052280)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/avatar-55/#post-10990319)
 * Hi guys,
 * Tried all day with your suggestions above but I couldn’t get any of them working.
   Still thank you for your support.
 * Maybe in a future release you could introduce this option. Since removing the
   avatars is a core WordPress option (Settings – Display) it makes sense that Awesome
   Support follow up on that.
 * Thank you,
    Andrei
 *  Plugin Author [melliesou](https://wordpress.org/support/users/melliesou/)
 * (@melliesou)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/avatar-55/#post-10991704)
 * Thanks for your feedback Andrei. Adding the option to hide avatars would make
   for a convenient way to solve this issue. The alternative you are faced with 
   is some coding/customization to remove/obscure the HTML element that takes up
   the space without affecting the layout.
 * I’ll note your request for hiding the avatar in our product roadmap for the future,
   and will mark this thread as answered. Should you have some follow ups, or would
   like to explore your customization attempts (perhaps in a separate thread to 
   keep it lean) we could review.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Avatar’ is closed to new replies.

 * ![](https://ps.w.org/awesome-support/assets/icon-256x256.png?rev=1849681)
 * [Awesome Support - WordPress HelpDesk & Support Plugin](https://wordpress.org/plugins/awesome-support/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/awesome-support/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/awesome-support/)
 * [Active Topics](https://wordpress.org/support/plugin/awesome-support/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/awesome-support/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/awesome-support/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [melliesou](https://wordpress.org/support/users/melliesou/)
 * Last activity: [7 years, 6 months ago](https://wordpress.org/support/topic/avatar-55/#post-10991704)
 * Status: resolved