Support » Plugin: Newsletter » Autosend not working

  • Resolved Trishah

    (@trishahdee)


    I’ve never used your plugin before and am using it for the time on a client site. Under Status I have all green lights. I can save and send test emails to test email addresses in the subscriber list. For 5 days I have set the autosend time to the next morning at 5AM. But the newsletter never sends.

    I’ve read all your documentation and looked through both of your support forums and I can’t see any solution.

    Do I have to hit the “Send” button to get this to work? When I click it, it asks if I want to send the newsletter, which I do not. I want to send it at the time I have set.

    Can you tell me the exact process/steps for setting the autosend so it works?

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  • Plugin Author Stefano Lissa

    (@satollo)

    Yes, you need to press send, and the sending will be planned at the date you set.

    Bye, Stefano.

    Thank you for your reply.

    This should be made more clear somewhere in the instructions. There is no place in the documentation that says this. And the alert that shows when you click the send button makes it seem like it will send immediately. I can’t be the only one who was confused by this. Please consider making this more clear.

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