Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » Automatically abandoned

  • Resolved studioraygun

    (@studioraygun)


    My client is exporting donation reports from Give and the status of many of them is “abandoned”. Having looked into their GoCardless account, the payments (in most cases) were actually confirmed after 8 days. I saw on a previous thread that Give automatically marks pending transactions as abandoned after 7 days – is there any way to change this, as my client’s Give reports don’t tally with GoCardless and I’d rather not ask them to manually update this.

    Thanks

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  • Plugin Support Ben Meredith

    (@benmeredithgmailcom)

    Hi there,

    This is a known issue that will be resolved soon.

    We are not allowed to provide support for our premium add-ons on this forum. Please use priority support for these types of requests. Log in to your account at https://givewp.com/login and navigate to the Support section. Thanks!

    Ben Meredith
    Senior Support Technician

Viewing 1 replies (of 1 total)
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