Title: Automatic user account creation doesn’t work Last modified: March 14, 2023 --- # Automatic user account creation doesn’t work * Resolved [demihlprr](https://wordpress.org/support/users/demihlprr/) * (@demihlprr) * [3 years, 1 month ago](https://wordpress.org/support/topic/automatic-user-account-creation-doesnt-work/) * When my customers purchased a product, after the checkout a user account for them should be created automatically and then they should get an email with a link to that new account. This worked without problems before but now it doesn’t anymore and I can’t find what causes that. My Settings:I checked ‘allow customers to create an account during checkout’ and ‘when creating an account, automatically generate an account username based on their name, surname or email’ and ‘when creating an account, automatically generate an account password’.I deactivated all the unnecessary plugins for this process to check if one of them is creating the problem and bought a product to test it but a new account is still not created. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fautomatic-user-account-creation-doesnt-work%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years, 1 month ago](https://wordpress.org/support/topic/automatic-user-account-creation-doesnt-work/#post-16560630) * Hi [@demihlprr](https://wordpress.org/support/users/demihlprr/) * Thanks for reaching out! * If I understand you correctly after a customer placed an order, their account is automatically created and then they should get an email with a link to that new account, right? * Furthermore, these options under **WooCommerce > Settings > Accounts & Privacy** are also enabled, correct? * ![](https://i0.wp.com/snipboard.io/rZ6gfT.jpg?ssl=1) * Can you please check under **Guest Checkout** that the option **Allow customers to place orders without an account **is disabled so that this would trigger the automatic account creation? * ![](https://i0.wp.com/snipboard.io/tPIGV9.jpg?ssl=1) * Having these options above, a new account was generated after I placed an order on my personal site and this is the email I received: * ![](https://i0.wp.com/snipboard.io/dBDkXP.jpg?ssl=1) * I understand that you’ve deactivated unnecessary plugins to check whether this is being caused by them, however, to no avail. * Can you please try to switch to the [default Storefront theme](https://woocommerce.com/storefront/) and only WooCommerce plugin is enabled, create a test order and see if this works? * If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this [guide](https://woocommerce.com/document/how-to-test-for-conflicts/) without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free [WP Staging](https://wordpress.org/plugins/wp-staging/) plugin. * If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here. * If this did not resolve the issue, please share your **System Status Report**, that will help us further troubleshoot. * You can find it via `WooCommerce > Status`. Select `Get system report` and then` Copy for support`. Once you’ve done that, you can paste it into your reply here. * If you could also provide the **fatal error logs** (if any) under `WooCommerce > Status > Logs`. * You could copy and paste your reply here or paste it via [https://gist.github.com/](https://gist.github.com/) and send the link here. * Let us know how it goes! * Thread Starter [demihlprr](https://wordpress.org/support/users/demihlprr/) * (@demihlprr) * [3 years, 1 month ago](https://wordpress.org/support/topic/automatic-user-account-creation-doesnt-work/#post-16562087) * ```wp-block-code Dear Support Team, thank you for your fast reply! Unfortunately, nothing of the things you recommended solved the issue. That's why I'm sending you the system report and also the error logs. 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Mein Konto: #8688 - /mein-konto/ Allgemeine Geschäftsbedingungen: #8681 - /agb/ Theme Name: Hello Elementor Version: 2.4.1 (Update auf Version 2.6.1 ist verfügbar) Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash Child Theme: ❌ – Wenn du WooCommerce mit einem Theme das du nicht selbst entwickelt hast an eigene Bedürfnisse anpasst dann empfehlen wir die Verwendung eines Child-Themes. Siehe Wie du ein Child-Theme erstellst (engl.) WooCommerce Support: ✔ Templates Overrides: – Admin Enabled Features: activity-panels analytics coupons customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation new-product-management-experience onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js product-variation-management settings Daily Cron: ✔ Next scheduled: 2023-03-16 12:14:47 +00:00 Options: ✔ Notes: 97 Onboarding: completed Action Scheduler Abgeschlossen: 444 Oldest: 2023-02-14 12:02:40 +0000 Newest: 2023-03-15 12:54:57 +0000 Fehlgeschlagen: 9 Oldest: 2022-09-07 04:38:00 +0000 Newest: 2023-03-03 07:29:34 +0000 Ausstehend: 8 Oldest: 2023-03-15 13:29:14 +0000 Newest: 2023-03-20 18:50:26 +0000 Status report information Generated at: 2023-03-15 13:01:47 +00:00 ` Error logs: 2023-03-01T16:38:32+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Notes\NoteInitializer::add_notes Google account is not connected. Thank you for your help! ``` * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years, 1 month ago](https://wordpress.org/support/topic/automatic-user-account-creation-doesnt-work/#post-16564373) * Hi [@demihlprr](https://wordpress.org/support/users/demihlprr/) * Thanks for sharing the requested information above. * This is quite strange that even after disabling all plugins except WooCommerce and switching to the [default Storefront theme](https://woocommerce.com/storefront/), creating a test order did not automatically created a new account on your site, correct? * Can you please confirm as well if you’ve tried to clone your site to a staging environment for us to check if the issue is host-related? * Furthermore, can you please check with your hosts if there are any server logs that might be relevant to this issue? * Let us know how that goes! * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years, 1 month ago](https://wordpress.org/support/topic/automatic-user-account-creation-doesnt-work/#post-16637643) * Hi there! * We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new thread. * Thanks! Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Automatic user account creation doesn’t work’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [automatic](https://wordpress.org/support/topic-tag/automatic/) * [user account](https://wordpress.org/support/topic-tag/user-account/) * 4 replies * 2 participants * Last reply from: [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * Last activity: [3 years, 1 month ago](https://wordpress.org/support/topic/automatic-user-account-creation-doesnt-work/#post-16637643) * Status: resolved