Support » Fixing WordPress » Automatic Upgrade Failed

  • I’ve been using WordPress for a few weeks. So I’m a beginner when it comes to web hosting and WordPress. I think this is what happened.

    Yesterday my website automatically tried to update to WordPress 5. It failed. So now I don’t have access to the WordPress console. The site is down with this error message:

    Fatal error: Call to undefined function current_theme_supports() in /home/www/ on line 149

    I now realise with hindsight, that leaving it set to automatic update, when 5.0 was about to come out was not the wisest thing to do. I’ve been advised (by the hosting support) that I need to do a manual upgrade. But I’m not at all sure what to do, which version to try and go to. I could do with some straightforward instructions to follow. I don’t want to panic, as I know I could mess things up all too easily if I do the wrong thing now.

    Any help would be gratefully received.


    The page I need help with: [log in to see the link]

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  • Hi daveharr1s,

    the advice is to make a manual update

    Updating WordPress


    It is recommended that you backup your site every day and more importantly before any major update. Perhaps your hosting provider has a previous backup that you can use to restore? If they don’t, then you should look into another hosting.

    My suggestion:
    1. Get a hosting package with staging feature so you can test any update on staging site first before pushing it to live site.
    2. Or get a staging plugin.
    3. Do manual/automatic backup daily or hourly to your local computer, Google Drive or Dropbox.
    4. Create a demo site and experience your update before do it on live site.

Viewing 2 replies - 1 through 2 (of 2 total)
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