Title: Automatic Unsubscribe (Admin Action)
Last modified: November 22, 2019

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# Automatic Unsubscribe (Admin Action)

 *  Resolved [pgray](https://wordpress.org/support/users/pgray/)
 * (@pgray)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/automatic-unsubscribe-admin-action/)
 * Hi,
 * I just noticed that some of our list subscribers are being unsubscribed “via 
   admin action.” These users had their roles changed on the website from “Explorer”
   to “Subscriber” and it appears that MC4WP user sync automatically unsubscribed
   them from the list.
 * Will you please confirm that role change can result in the user being unsubscribed
   from the list? Have we made a mistake with setting up the plugin?
 * Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Contributor [Harish Chouhan](https://wordpress.org/support/users/hchouhan/)
 * (@hchouhan)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/automatic-unsubscribe-admin-action/#post-12166229)
 * Hello,
 * Please note that we would be discontinuing the existing version of “MC4WP User
   Sync” as it’s a complicated plugin and depending on the settings, it can cause
   unforeseen issues like the one you had.
 * To look into this further, can you please share a screenshot of the “User Sync”
   settings page?
 *  Thread Starter [pgray](https://wordpress.org/support/users/pgray/)
 * (@pgray)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/automatic-unsubscribe-admin-action/#post-12170478)
 * Thanks, Harish! Are you replacing it with some other plugin or is it being abandoned?
 *  Plugin Contributor [Harish Chouhan](https://wordpress.org/support/users/hchouhan/)
 * (@hchouhan)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/automatic-unsubscribe-admin-action/#post-12170618)
 * Hello,
 * We would be replacing it with a new version within the next few weeks.
 *  Thread Starter [pgray](https://wordpress.org/support/users/pgray/)
 * (@pgray)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/automatic-unsubscribe-admin-action/#post-12174009)
 * Thanks, Harish, I really appreciate your help.
 * I think I understand the issue: we are synching the “Subscriber” role and as 
   soon as the user’s role is changed to say “Buyer” they are unsubscribed from 
   Mailchimp. Is this correct? Please confirm.
 * If I changed the user role back to “subscriber” will they be automatically subscribed
   back on mailchimp? Or do I have to use the manual sync option?
 * Also, if I was to change the sync to “All Roles” will this prevent the user from
   being unsubscribed when their role changes because all roles are being synched?
 * Thanks!
 *  Plugin Contributor [Harish Chouhan](https://wordpress.org/support/users/hchouhan/)
 * (@hchouhan)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/automatic-unsubscribe-admin-action/#post-12174738)
 * Hello,
 * Yes, that could be an issue. Also, sometimes if the user is unsubscribed, the
   MailChimp does not allow resubscribing them using API (3rd party plugins).
 *  Thread Starter [pgray](https://wordpress.org/support/users/pgray/)
 * (@pgray)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/automatic-unsubscribe-admin-action/#post-12174858)
 * Thanks, Harish, if I was to change the sync to “All Roles” will this prevent 
   the user from being unsubscribed when their role changes because all roles are
   being synched?
 *  Plugin Contributor [Harish Chouhan](https://wordpress.org/support/users/hchouhan/)
 * (@hchouhan)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/automatic-unsubscribe-admin-action/#post-12179230)
 * Hello,
 * That is one way but it also depends on other settings such as “Users Must Optin”.
   You need to set this to “No”.
 * Please also note that due to issues with this plugin, we have decided to discontinue
   it and remove it from WordPress.org. We would include similar features in the
   premium version of our plugin within the next few days.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Automatic Unsubscribe (Admin Action)’ is closed to new replies.

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 * 7 replies
 * 2 participants
 * Last reply from: [Harish Chouhan](https://wordpress.org/support/users/hchouhan/)
 * Last activity: [6 years, 6 months ago](https://wordpress.org/support/topic/automatic-unsubscribe-admin-action/#post-12179230)
 * Status: resolved