Automatic theme updates fail but says success

  • Resolved timbad2

    (@timbad2)


    3 years, 11 months ago

    Hi,
    I’ve noticed that Easy Updates manager is sending me emails saying that my theme is updated, but when I check it hasn’t actually happened.

    Also the email shows an error in the update log:

    Updating theme: Thrive Theme Builder
    The theme is at the latest version.

    <strong>ERROR</strong>:

    [fs_unavailable] Could not access file system.

    I can update the theme manually without any issues and all my plugins are updated automatically by Easy Updates Manager, it’s only the theme that has issues.
    P.S. when I tried a different theme, it was still an issue.

    How can this be fixed, please?
    Regards,
    Tim

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support bcrodua

    (@bcrodua)

    3 years, 11 months ago

    Hi Tim,

    Apologies for the late reply.

    Some premium plugins require specific update procedure or a license so the auto update works properly.

    Regards,
    Bryle

    Thread Starter timbad2

    (@timbad2)

    3 years, 11 months ago

    Hi,
    That’s ok, thanks for getting back to me.

    I understand that premium plugins may need a special procedure.

    However, I have a number of plugins from the same company that produces Thrive Theme Builder and they are all updated correctly by Easy Updates Manager.

    What can be done to fix the theme update please?
    Regards,
    Tim

    Thread Starter timbad2

    (@timbad2)

    3 years, 10 months ago

    Hi,
    I talked to my theme provider and my web hosting provider and there is nothing wrong with the theme.

    I can manually update the theme at any time, it is only when Easy Updates Manager tries an automatic update (including if I press the Force Automatic Updates button) that I get the error message “[fs_unavailable] Could not access file system”.
    I receive a notification email from EUM saying it was successful but it still shows the error message and nothing appears in the log either.

    Would you please investigate further in order to fix it?
    Regards,
    Tim

    Plugin Support bcrodua

    (@bcrodua)

    3 years, 10 months ago

    Hi Tim,

    Apologies for the late reply.

    I will ask our developer on this.

    Thanks,
    Bryle

    Thread Starter timbad2

    (@timbad2)

    3 years, 9 months ago

    Hi,
    I was wondering if you ever heard back from the developer on this issue?
    Regards,
    Tim

    Thread Starter timbad2

    (@timbad2)

    3 years, 7 months ago

    Hi,
    I just noticed that this issue has been marked as resolved, but the error has not been fixed.

    Would you please let me know what can be done to fix it, please?
    Regards,
    Tim

Viewing 6 replies - 1 through 6 (of 6 total)
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