Title: Automatic request doesn’t work
Last modified: August 6, 2024

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# Automatic request doesn’t work

 *  Resolved [Stefano](https://wordpress.org/support/users/csdshop/)
 * (@csdshop)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/automatic-request-doesnt-work/)
 * Hello, after some updates (WordPress 6.6.1 + Customer Reviews for WooCommerce
   5.58.2) the automatic creation of a review reminder doesn’t work.
 * 
   We still have **ON **= **Enable automatic follow-up emails** with an invitation
   to submit a reviewOrder status **ON **= **On complete status** on the order pages.
 * From the order received after the 31/07/2024, on the order raw, we see only “
   No reminder has been sent yet”.
 * On the other old orders (whem working) we saw: No reminders have been sent yet;
   A reminder is scheduled for10 August 2024, 11:18 (GMT+0200).
   What I have to do
   for resolve it?
 * Thank you!
   Stefano

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [Stefano](https://wordpress.org/support/users/csdshop/)
 * (@csdshop)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/automatic-request-doesnt-work/#post-17935951)
 * update: now it’s seems turning on… only one order is without automatism? Seems
   so strange.
 *  Plugin Support [pear8398](https://wordpress.org/support/users/pear8398/)
 * (@pear8398)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/automatic-request-doesnt-work/#post-17946172)
 * Hi,
 * Thanks for using CusRev.
 * Please edit that order and share some screenshots of order notes. And let me 
   know what the scheduler on your site is. You can check this in Reviews > Settings
   > Review Reminder.
 *  Plugin Support [bagel1317](https://wordpress.org/support/users/bagel1317/)
 * (@bagel1317)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/automatic-request-doesnt-work/#post-17975472)
 * We haven’t heard from you for more than two weeks. For this reason, I’ll assume
   that either you are not interested in this question/problem anymore or it has
   been resolved. If you still require any help, please start a new forum topic.
 *  Thread Starter [Stefano](https://wordpress.org/support/users/csdshop/)
 * (@csdshop)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/automatic-request-doesnt-work/#post-17977285)
 * Yesterday, I elaborated 5 orders, 1 of them doesn’t set any reminder (all ther
   order are in “completed” status).
 * Have a nice day!

Viewing 4 replies - 1 through 4 (of 4 total)

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## Tags

 * [not working anymore](https://wordpress.org/support/topic-tag/not-working-anymore/)

 * 4 replies
 * 3 participants
 * Last reply from: [Stefano](https://wordpress.org/support/users/csdshop/)
 * Last activity: [1 year, 9 months ago](https://wordpress.org/support/topic/automatic-request-doesnt-work/#post-17977285)
 * Status: resolved