• We stopped using the plugin because of the login, user account pages could be viewed regardless if the person was login or not. The plugin itself is fine, but if the simple things are still visible then I don’t think its a pro version.

    If you buy the pro version BE VERY careful as the company adds an automatic renewal through PayPal. When I contacted them, I didn’t have a support password, could not get a password. In my account there is no where a message saying auto renewal.

    Customer Service never responded to refunding the payment. I had to go through PayPal to have the refund issued. I only received one email response telling me there was a response to my support question – haha without a password you cannot get in.

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  • Plugin Author Plugins Area

    (@usersultra)

    @whitepear,

    We stopped using the plugin because of the login, user account pages could be viewed regardless if the person was login or not. The plugin itself is fine, but if the simple things are still visible then I don’t think its a pro version.

    There is a simple setting to avoid this from happening.

    You can cancel your membership anytime, if your subscription renewed automatically and you would like to cancel it, feel free to get in touch here https://pluginsarea.com/support/submit-a-ticket-on-users-ultra-pro/

    Please note: Our packages are recurring, we’re not hiding it and it’s clearly stated on the purchase page, both our website and our payment processor display clear messages about the membership policy.

    We apologize for any inconvenience this may have caused to you.

    We look forward to hearing from you.

    Cheers

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