• Resolved michaelmartin73

    (@michaelmartin73)


    Hello, I have cancelled my subscription via the dashboard but my card details are still showing with no way for me to remove them (as per this screenshot – https://www.dropbox.com/scl/fi/t6okgxh54520hhij0fc2t/IMG_20240429_191548.png?rlkey=rxqosdy1vw6426ydso2p8r6wv&st=d262epsc&dl=0). Please can you remove them from the site, or explain how I can do it? And please could you refund me the renewal fee I was just charged without being given a choice to go ahead or not – no warning email was sent and I was given no option to renew or cancel. The money was just taken out of my account, which is not right. If you could please reply to this I would appreciate it since my last 2 emails to the support email listed on the billing receipt have received no responses.

    Kind Regards,

    Michael Martin.

    The page I need help with: [log in to see the link]

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  • Plugin Author Till Krüss

    (@tillkruess)

    I’ve removed your card from Stripe 👍

    The last 4 digits might remain saved in our system but are useless.

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