Title: Automatic refunds not enabled?
Last modified: September 1, 2016

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# Automatic refunds not enabled?

 *  Resolved [dreamofwaking851](https://wordpress.org/support/users/dreamofwaking851/)
 * (@dreamofwaking851)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/automatic-refunds-not-enabled/)
 * I am trying to give a refund to a customer and I just switched to this plugin.
   There are 2 buttons for the refund: one is manual and one is automatic. The automatic
   doesn’t seem to be supported but as far as I can tell from the docs it should
   be? Though in searching the source files I don’t see that it is supported. We
   clicked the manual button and it says it’s refunded… but we have no idea if that
   means it went through or if we now have to do an additional step on stripe?
 * [https://wordpress.org/plugins/stripe-woocommerce-addon/](https://wordpress.org/plugins/stripe-woocommerce-addon/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [syednazrulhassan](https://wordpress.org/support/users/nazrulhassanmca/)
 * (@nazrulhassanmca)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/automatic-refunds-not-enabled/#post-7699796)
 * Automatic refund is supported you ca see the code in constructor as below
 * `$this->supports = array( 'products','refunds');`
 * Now How did you made following conclusion.
 * >  “Though in searching the source files I don’t see that it is supported.”
 * However Manual refunds means you need to do so via stripe dashboard.
 * Thanks
 *  Plugin Author [syednazrulhassan](https://wordpress.org/support/users/nazrulhassanmca/)
 * (@nazrulhassanmca)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/automatic-refunds-not-enabled/#post-7699800)
 * Another clarification is the order should have been placed though this stripe
   plugin to perform refunds through this plugin
 * Let me know if you need further assistance
 * Thanks
 *  Thread Starter [dreamofwaking851](https://wordpress.org/support/users/dreamofwaking851/)
 * (@dreamofwaking851)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/automatic-refunds-not-enabled/#post-7699812)
 * Guess I missed that reference in the files. I did a phrase search for $this->
   supports and just missed it I guess. It was placed through the old plugin. That
   makes sense. Do you know then if pressing the manual button means that we then
   have to go into Stripe and issue the refund there?
 *  Plugin Author [syednazrulhassan](https://wordpress.org/support/users/nazrulhassanmca/)
 * (@nazrulhassanmca)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/automatic-refunds-not-enabled/#post-7699818)
 * Kindly Upgrade your plugin to latest or delete old code and reinstall new code
 * I dont know why and how you have to do manual refund if plugin is already supporting
   it
 * Still if you want to do manual refund you will have to do from stripe dashboard.
 * Thanks
 *  Thread Starter [dreamofwaking851](https://wordpress.org/support/users/dreamofwaking851/)
 * (@dreamofwaking851)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/automatic-refunds-not-enabled/#post-7699821)
 * Clarification: I mean the order was placed through a different woocommerce payment
   gateway.
 *  Plugin Author [syednazrulhassan](https://wordpress.org/support/users/nazrulhassanmca/)
 * (@nazrulhassanmca)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/automatic-refunds-not-enabled/#post-7699826)
 * Yes
 * I wrote it earlier
 * >  Another clarification is the order should have been placed though this stripe
   > plugin to perform refunds through this plugin
 * However Since it was placed through different plugin so you will have to go through
   performing refunds on stripe dashboard.
 * You will have to identify the order via charge Id

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Automatic refunds not enabled?’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/stripe-woocommerce-addon_a2c2e1.svg)
 * [Stripe Payment Gateway WooCommerce Addon](https://wordpress.org/plugins/stripe-woocommerce-addon/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/stripe-woocommerce-addon/#faq)
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## Tags

 * [automatic](https://wordpress.org/support/topic-tag/automatic/)
 * [refunds](https://wordpress.org/support/topic-tag/refunds/)

 * 6 replies
 * 2 participants
 * Last reply from: [syednazrulhassan](https://wordpress.org/support/users/nazrulhassanmca/)
 * Last activity: [9 years, 8 months ago](https://wordpress.org/support/topic/automatic-refunds-not-enabled/#post-7699826)
 * Status: resolved