Support » Plugin: Video Embed & Thumbnail Generator » Automatic play resolution not working in my case

  • Hey there,
    My videos are recorded and encoded with a kind of exotic format. I don’t have 360p, 480p or 720p but 344p, 688p and 860p. I know that’s weird, but I cannot record them anymore.

    And anyway everything (almost) works fine with your plugin, except the fact that I cannot set the default resolution to, let’s say 688p, and the “automatic Default playback resolution” doesn’t seem to be working (nothing changes if I put the video full screen for example).
    I’m pretty sure this is related to the resolutions, can you help me to fix this issue?
    Thank you.

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  • Plugin Author Kyle Gilman


    I can’t think of a reason why unusual resolutions would break the automatic resolution selection, but it’s worth considering. Can you post a link to your site so I can troubleshoot it?

    The website is only in a Test environment for now, I cannot provide you with a working link. But I can give you additional information if you need too. I will test on another theme and see if it comes from this or not.
    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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