Title: Automatic mails not sent
Last modified: August 31, 2016

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# Automatic mails not sent

 *  [davehofmann](https://wordpress.org/support/users/davehofmann/)
 * (@davehofmann)
 * [10 years ago](https://wordpress.org/support/topic/automatic-mails-not-sent/)
 * Hi,
    I think there is something wrong again with the automatic mails in version
   1.4.9.3.
 * To reproduce:
    – Place an order (automatic mails are NOT sent) – Edit the order
   in theCartPress – Click “send email to billing/shipping email” (mail is sent 
   correctly) – Click “send email to me” (mail is sent correctly)
 * I expect automatic mails to be sent to me and to the customer in the first step.
   When I remember correctly, this was the case earlier. If this is intended behaviour:
   how can I activate automatic order confirmation mails?
 * This functionality is really important. I don’t want to log in and check for 
   new orders every day.
 * Thank you for your help!
 * [https://wordpress.org/plugins/thecartpress/](https://wordpress.org/plugins/thecartpress/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Inigo Gonzalez](https://wordpress.org/support/users/inigoini/)
 * (@inigoini)
 * [10 years ago](https://wordpress.org/support/topic/automatic-mails-not-sent/#post-7202911)
 * Hi,
 * I just test in thecartpress.com/extend and I’ve receved the emails…
 * Please take a look to this settings: TheCartPress settings/checkout
 * “@mails to send orders” your email.
    “From email”: this email must have the same
   domain as the site. “Send Purchase eMail to merchant”: checked “Send Purchase
   eMail to customer”: checked
 * Best regards
 *  Thread Starter [davehofmann](https://wordpress.org/support/users/davehofmann/)
 * (@davehofmann)
 * [10 years ago](https://wordpress.org/support/topic/automatic-mails-not-sent/#post-7203002)
 * Hi,
    thank you for the detailed instructions. However it does not work for me.
   My settings are:
 * mails to send orders: shop@[mydomain.tld]
    from email: no-reply@[mydomain.tld]
   send purchase email to merchant/customner: both checked
 * Of course shop@[mydomain.tld] is configured and functional.
    What could be wrong?
   Might there be a problem regarding internationalization? My site language is 
   German.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Automatic mails not sent’ is closed to new replies.

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## Tags

 * [automatic](https://wordpress.org/support/topic-tag/automatic/)
 * [mails](https://wordpress.org/support/topic-tag/mails/)
 * [order](https://wordpress.org/support/topic-tag/order/)

 * 2 replies
 * 2 participants
 * Last reply from: [davehofmann](https://wordpress.org/support/users/davehofmann/)
 * Last activity: [10 years ago](https://wordpress.org/support/topic/automatic-mails-not-sent/#post-7203002)
 * Status: not resolved