Support » Plugin: Trustpilot Reviews » Automatic invitation sending failed

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  • Plugin Author Trustpilot

    (@trustpilotapp)

    Hi Risecompany,

    Thank you for bringing this to our attention. There are a few tips and tricks that can help solve some common invitation issues. First, make sure you update to the latest version of the integration. You can do that by clicking the UPDATES tab in the Trustpilot integration. Second, enable 3rd party cookies. Here’s a guide to help you enable cookies on your browser: https://www.whatismybrowser.com/guides/how-to-enable-cookies/. Third, make sure you’re not using 3rd party software to change your orders statuses or using custom statuses, which often don’t communicate properly with Trustpilot because they bypass the ecommerce platform’s regular set up. Instead, use the “Order confirmed” status and increase the delay time. Last, ensure that the product review invitation delay time is configured correctly. You’ll need to do this from the invitation settings in Trustpilot Business.

    If you need additional help, please reach out to our Support team for assistance.

    Thank you,
    Trustpilot Team

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