Title: Automatic e-mail after purchassed Last modified: September 15, 2021 --- # Automatic e-mail after purchassed * Resolved [Charlélie](https://wordpress.org/support/users/charlelie01/) * (@charlelie01) * [4 years, 8 months ago](https://wordpress.org/support/topic/automatic-e-mail-after-purchassed/) * Hello, I’m a beginner with woo-commerce, I wish to have a posibility to ad automatic e-mails when someone buy a product on my store. In details, I need to send a . pdf to my customers when they buy an experience on my website, and I wish to make it automatic with rules like if someone buy this product, they gonna also receveid this e-mail who contain this .pdf and this text. Someone talk to me about : [https://woocommerce.com/fr-fr/products/follow-up-emails/](https://woocommerce.com/fr-fr/products/follow-up-emails/), can someone confirm I can do that with that plug-in ? Thanks in advance. Viewing 5 replies - 1 through 5 (of 5 total) * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [4 years, 8 months ago](https://wordpress.org/support/topic/automatic-e-mail-after-purchassed/#post-14876244) * Hi [@charlelie01](https://wordpress.org/support/users/charlelie01/), * > Someone talk to me about : [https://woocommerce.com/fr-fr/products/follow-up-emails/](https://woocommerce.com/fr-fr/products/follow-up-emails/), > can someone confirm I can do that with that plug-in ? * If you have any pre-sales questions on Follow-Ups extension, please contact us at: * [https://woocommerce.com/contact-us/#sales-form](https://woocommerce.com/contact-us/#sales-form) * From there, click on the tab “I have a question about a specific extension or theme I’d like to purchase.” We will be able to help you further there. * WooCommerce experts will be able to give you more details about that extension and recommend a different one, in case that doesn’t fit the goal you intend to achieve. * Just so you know, in the WooCommerce.com marketplace we offer a 30-day refund policy so you can test out the extension with your requirements and make sure it works for you. Here are more details on the refund policy: [https://woocommerce.com/refund-policy/](https://woocommerce.com/refund-policy/). * Thanks. * Thread Starter [Charlélie](https://wordpress.org/support/users/charlelie01/) * (@charlelie01) * [4 years, 7 months ago](https://wordpress.org/support/topic/automatic-e-mail-after-purchassed/#post-14879890) * Hello, even if I follow your link, I can’t find a way to send an e-mail or contact someone by chat. I need advices before purchase please. * Plugin Support [abwaita a11n](https://wordpress.org/support/users/abwaita/) * (@abwaita) * [4 years, 7 months ago](https://wordpress.org/support/topic/automatic-e-mail-after-purchassed/#post-14880921) * Hi [@charlelie01](https://wordpress.org/support/users/charlelie01/), * On the contact us page, there are several options. Kindly follow the steps shared above by [@rainfallnixfig](https://wordpress.org/support/users/rainfallnixfig/) to find the option to create a ticket with us: * 1. Open the following page – [https://woocommerce.com/contact-us/#sales-form](https://woocommerce.com/contact-us/#sales-form) 2. Click on the tab “I have a question about a specific extension or theme I’d like to purchase.” 3. Click “Can’t find an answer? Contact us!” * You will be able to submit a ticket once you follow the above and we’ll be happy to assist further. * Let us know if you face any challenges. Thanks. * Thread Starter [Charlélie](https://wordpress.org/support/users/charlelie01/) * (@charlelie01) * [4 years, 7 months ago](https://wordpress.org/support/topic/automatic-e-mail-after-purchassed/#post-14881146) * Hi ! That’s the thing, maybe I miss something, when I follow the advices, I can’t find a way to create a ticket. Where is the link for create a ticket here ? [https://woocommerce.com/my-account/create-a-ticket/](https://woocommerce.com/my-account/create-a-ticket/) * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [4 years, 7 months ago](https://wordpress.org/support/topic/automatic-e-mail-after-purchassed/#post-14883001) * Hey [@charlelie01](https://wordpress.org/support/users/charlelie01/), * The best way to contact WooCommerce.com support for pre-sales questions is via this link: * [https://woocommerce.com/contact-us/#sales-form](https://woocommerce.com/contact-us/#sales-form) * Once there, you should see this, and if not use a different browser. * Link to image: [https://i.imgur.com/vDOUWGH.png](https://i.imgur.com/vDOUWGH.png) * — * Link to image: [https://i.imgur.com/Iso56ZD.png](https://i.imgur.com/Iso56ZD.png) * If you purchased premium extensions on the marketplace you have access to our dedicated support team at WooCommerce.com via the link [https://woocommerce.com/my-account/create-a-ticket/](https://woocommerce.com/my-account/create-a-ticket/)** after registering an account**. * Link to image: [https://i.imgur.com/hxmIp5j.png](https://i.imgur.com/hxmIp5j.png) * — * Link to image: [https://i.imgur.com/oNxHmHT.png](https://i.imgur.com/oNxHmHT.png) * Hope this helps. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Automatic e-mail after purchassed’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 5 replies * 3 participants * Last reply from: [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * Last activity: [4 years, 7 months ago](https://wordpress.org/support/topic/automatic-e-mail-after-purchassed/#post-14883001) * Status: resolved