Support » Plugin: Sell Digital Downloads » Automatic Downloading Not Working

  • Resolved benvineyardseo


    First off, hats off to the developer(s) of this great plugin and offering it for free. I am currently able to get through the payment process, receive an email with a download link to my PDF asset, but when I click on the link, the automatic download of the PDF never happens. If I try and click on the direct link provided by the plugin, I receive the following error: “The product does not have any files”. I know that the product has a file associated with it and I am able to access the file if I browse to the link in the “File URL” of the product. I have tried on all major browsers. The only way I am able to get the download to work is if I check “Enable Simple Download”. This does _not_ solve the automatic download issue, but I am able to click on the direct link and view my file after the setting is checked. Any help is greatly appreciated.

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  • Plugin Author wpecommerce


    Hi, not all servers can handle the encrypted download method. In that case you will need to deliver the download using “simple download” method.

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