Title: Automatic configuration not working
Last modified: October 31, 2021

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# Automatic configuration not working

 *  Resolved [alexisteleco](https://wordpress.org/support/users/alexisteleco/)
 * (@alexisteleco)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/automatic-configuration-not-working/)
 * Hi, thanks for the plugin.
 * Currently I have been trying to set this plugin in my webpage, but is seems like
   an imposible task. Every time I try to set it, it seems like the process finishes
   ok, but I either receive a message from [https://connect.woocommerce.com/auth/facebook/](https://connect.woocommerce.com/auth/facebook/)
   that says “Something went wrong when connecting to Facebook! Please try again.”
   or it goes as expected but then in WooCommerce I get a message saying “”.
 * Notes:
    – I have the two-factor authentication enabled for my personal Facebook
   account – I did NOT select any Instagram option – My “wc_facebook_external_business_id”
   does NOT contain any non-latin character – My currency is “EUR”
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fautomatic-configuration-not-working%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Brad P. a11n](https://wordpress.org/support/users/snaacks/)
 * (@snaacks)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/automatic-configuration-not-working/#post-15030020)
 * Hi [@alexisteleco](https://wordpress.org/support/users/alexisteleco/)!
 * Thanks for letting us know about the error you’ve encountered and what you have
   already checked in relation to the issue.
 * Based on what you’re seeing at this point I’d suggest reconnecting Facebook for
   WooCommerce following the steps here:
 * [https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-how-to-re-connect/](https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-how-to-re-connect/)
 * Please let us know how that goes.
 *  Thread Starter [alexisteleco](https://wordpress.org/support/users/alexisteleco/)
 * (@alexisteleco)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/automatic-configuration-not-working/#post-15030054)
 * I did it multiple times, but it did not work at all.
 * Nevertheless, the problem is now fixed by using a previous version of the plugin,(
   the one downloaded from Facebook) and then updating to te current version.
 *  [Brad P. a11n](https://wordpress.org/support/users/snaacks/)
 * (@snaacks)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/automatic-configuration-not-working/#post-15030127)
 * Hey [@alexisteleco](https://wordpress.org/support/users/alexisteleco/),
 * I appreciate you getting back to me and letting us know how you were able to 
   resolve the problem.
 * I’ll go ahead and mark this issue as resolved for now, but please let us know
   if you have any additional questions.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Automatic configuration not working’ is closed to new replies.

 * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606)
 * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Brad P. a11n](https://wordpress.org/support/users/snaacks/)
 * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/automatic-configuration-not-working/#post-15030127)
 * Status: resolved