Sorry for the problem you had. Did you contact with us via the contact page? I haven’t seen your email. That’s probably why I couldn’t answer you. Can you please re-send me an email, either via the contact page or personally to email anhtnt[at]elightup[dot]com? I’ll take a look at your case.
I’ve sent a mail to the email seen on the invoice, that’s the only contact address I could find back at a time. I see now a Contact link in the “quick links” footer but IMO this page should be easier to find. Thank you for the answer here, I’ll get in touch.