Support » Plugin: WooCommerce » Automatewoo and Wishlist Reminder Preview Email not working

  • Resolved albertomake

    (@albertomake)


    Hello, I’m trying to set up an automated email that sends a reminder every 30 days about the wishlist items that registered users might have in their wish lists.

    I have selected the Wishlist Reminder (WooCommerce Wishlists) trigger and added a Send Email – Plain Text action, also tried with the WooCommerce Default template.

    The body of the email has the following fields:

    
    Hello {{ customer.first_name | fallback: ' ' }},
    
    Here is a list of products added to your wishlist:
    
    {{ wishlist.items | fallback: 'nothing ' }}
    
    {{ wishlist.itemscount | fallback: 'nothing' }}
    
    {{ wishlist.view_link | fallback: 'nothing'}}
    

    The preview returns:

    
    
    Hello Name,
    
    Here is a list of products added to your wishlist:
    
    0
    
    https://website.local/my-lists/view-a-list/?wlid=0
    
    

    I thought I was missing a rule so the Preview “knows” what user I wanted to preview, but that doesn’t work either.

    Any ideas of what could be happening?

    Here are some details about my WordPress installation:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://website.local
    Site address (URL): https://website.local
    WC Version: 4.8.0
    REST API Version: ✔ 4.8.0
    WC Blocks Version: ✔ 3.8.1
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.7.3
    Log Directory Writable: ✔
    WP Version: 5.6
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: nginx/1.16.0
    PHP Version: 7.3.5
    PHP Post Max Size: 1,000 MB
    PHP Time Limit: 1200
    PHP Max Input Vars: 4000
    cURL Version: 7.54.0
    LibreSSL/2.6.5
    
    SUHOSIN Installed: –
    MySQL Version: 8.0.16
    Max Upload Size: 300 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.8.0
    WC Database Prefix: wp_ftk9b5yopj_
    Total Database Size: 907.72MB
    Database Data Size: 492.82MB
    Database Index Size: 414.90MB
    wp_ftk9b5yopj_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ftk9b5yopj_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_ftk9b5yopj_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ftk9b5yopj_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_ftk9b5yopj_woocommerce_order_items: Data: 0.22MB + Index: 0.08MB + Engine InnoDB
    wp_ftk9b5yopj_woocommerce_order_itemmeta: Data: 1.52MB + Index: 3.03MB + Engine InnoDB
    wp_ftk9b5yopj_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_ftk9b5yopj_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_ftk9b5yopj_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ftk9b5yopj_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_ftk9b5yopj_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ftk9b5yopj_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ftk9b5yopj_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_ftk9b5yopj_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ftk9b5yopj_ac_segments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ftk9b5yopj_actionscheduler_actions: Data: 0.39MB + Index: 0.50MB + Engine InnoDB
    wp_ftk9b5yopj_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ftk9b5yopj_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ftk9b5yopj_actionscheduler_logs: Data: 0.30MB + Index: 0.22MB + Engine InnoDB
    wp_ftk9b5yopj_admin_columns: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ftk9b5yopj_ariadminer_connections: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ftk9b5yopj_automatewoo_abandoned_carts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_ftk9b5yopj_automatewoo_customer_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_ftk9b5yopj_automatewoo_customers: Data: 0.30MB + Index: 0.67MB + Engine InnoDB
    wp_ftk9b5yopj_automatewoo_events: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_ftk9b5yopj_automatewoo_guest_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_ftk9b5yopj_automatewoo_guests: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
    wp_ftk9b5yopj_automatewoo_log_meta: Data: 0.42MB + Index: 0.34MB + Engine InnoDB
    wp_ftk9b5yopj_automatewoo_logs: Data: 0.08MB + Index: 0.14MB + Engine InnoDB
    wp_ftk9b5yopj_automatewoo_queue: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_ftk9b5yopj_automatewoo_queue_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_ftk9b5yopj_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_ftk9b5yopj_comments: Data: 1.52MB + Index: 0.81MB + Engine InnoDB
    wp_ftk9b5yopj_defender_audit_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ftk9b5yopj_defender_email_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ftk9b5yopj_defender_lockout: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ftk9b5yopj_defender_lockout_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ftk9b5yopj_defender_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ftk9b5yopj_defender_scan_item: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ftk9b5yopj_facetwp_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ftk9b5yopj_facetwp_index: Data: 2.52MB + Index: 4.55MB + Engine InnoDB
    wp_ftk9b5yopj_fbv: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ftk9b5yopj_fbv_attachment_folder: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
    wp_ftk9b5yopj_fg_redirect: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ftk9b5yopj_gf_addon_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ftk9b5yopj_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ftk9b5yopj_gf_entry: Data: 2.52MB + Index: 0.48MB + Engine InnoDB
    wp_ftk9b5yopj_gf_entry_meta: Data: 13.52MB + Index: 10.59MB + Engine InnoDB
    wp_ftk9b5yopj_gf_entry_notes: Data: 0.25MB + Index: 0.11MB + Engine InnoDB
    wp_ftk9b5yopj_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ftk9b5yopj_gf_form_meta: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
    wp_ftk9b5yopj_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_ftk9b5yopj_gf_form_view: Data: 0.47MB + Index: 0.38MB + Engine InnoDB
    wp_ftk9b5yopj_hustle_modules: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_ftk9b5yopj_hustle_modules_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_ftk9b5yopj_in8sync_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ftk9b5yopj_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ftk9b5yopj_options: Data: 248.80MB + Index: 228.59MB + Engine InnoDB
    wp_ftk9b5yopj_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ftk9b5yopj_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ftk9b5yopj_pmxi_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ftk9b5yopj_pmxi_imports: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_ftk9b5yopj_pmxi_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_ftk9b5yopj_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ftk9b5yopj_postmeta: Data: 135.69MB + Index: 103.33MB + Engine InnoDB
    wp_ftk9b5yopj_posts: Data: 33.56MB + Index: 15.06MB + Engine InnoDB
    wp_ftk9b5yopj_redirection_404: Data: 2.02MB + Index: 0.28MB + Engine InnoDB
    wp_ftk9b5yopj_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_ftk9b5yopj_redirection_items: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
    wp_ftk9b5yopj_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_ftk9b5yopj_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
    wp_ftk9b5yopj_revslider_css_bkp: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
    wp_ftk9b5yopj_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ftk9b5yopj_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ftk9b5yopj_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ftk9b5yopj_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ftk9b5yopj_revslider_sliders: Data: 0.52MB + Index: 0.00MB + Engine InnoDB
    wp_ftk9b5yopj_revslider_sliders_bkp: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    wp_ftk9b5yopj_revslider_slides: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    wp_ftk9b5yopj_revslider_slides_bkp: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
    wp_ftk9b5yopj_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ftk9b5yopj_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ftk9b5yopj_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_ftk9b5yopj_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_ftk9b5yopj_swp_cf: Data: 1.52MB + Index: 3.55MB + Engine InnoDB
    wp_ftk9b5yopj_swp_index: Data: 19.55MB + Index: 18.03MB + Engine InnoDB
    wp_ftk9b5yopj_swp_log: Data: 0.22MB + Index: 0.33MB + Engine InnoDB
    wp_ftk9b5yopj_swp_tax: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_ftk9b5yopj_swp_terms: Data: 2.52MB + Index: 4.55MB + Engine InnoDB
    wp_ftk9b5yopj_term_relationships: Data: 2.52MB + Index: 2.52MB + Engine InnoDB
    wp_ftk9b5yopj_term_taxonomy: Data: 0.16MB + Index: 0.19MB + Engine InnoDB
    wp_ftk9b5yopj_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_ftk9b5yopj_terms: Data: 0.16MB + Index: 0.16MB + Engine InnoDB
    wp_ftk9b5yopj_usermeta: Data: 9.52MB + Index: 13.03MB + Engine InnoDB
    wp_ftk9b5yopj_users: Data: 1.52MB + Index: 0.42MB + Engine InnoDB
    wp_ftk9b5yopj_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ftk9b5yopj_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ftk9b5yopj_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ftk9b5yopj_wc_customer_lookup: Data: 0.39MB + Index: 0.25MB + Engine InnoDB
    wp_ftk9b5yopj_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_ftk9b5yopj_wc_gpf_render_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ftk9b5yopj_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_ftk9b5yopj_wc_order_product_lookup: Data: 0.20MB + Index: 0.27MB + Engine InnoDB
    wp_ftk9b5yopj_wc_order_stats: Data: 0.16MB + Index: 0.16MB + Engine InnoDB
    wp_ftk9b5yopj_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_ftk9b5yopj_wc_product_meta_lookup: Data: 0.48MB + Index: 0.83MB + Engine InnoDB
    wp_ftk9b5yopj_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ftk9b5yopj_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ftk9b5yopj_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ftk9b5yopj_woocommerce_gpf_google_taxonomy: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    wp_ftk9b5yopj_woocommerce_shipping_table_rates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    acf-field: 131
    acf-field-group: 18
    af_product_videos: 2
    attachment: 9018
    aw_workflow: 3
    baldwin_products: 3
    website_faq: 14
    nav_menu_item: 21
    oembed_cache: 10
    page: 174
    post: 115
    product: 4118
    revision: 1379
    shop_coupon: 1
    shop_order: 1131
    shop_order_refund: 1
    tribe_events: 13
    tribe_organizer: 1
    tribe_rsvp_attendees: 88
    tribe_rsvp_tickets: 1
    tribe_venue: 2
    wishlist: 78632
    wp_block: 18
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (3) ###
    
    AutomateWoo: by WooCommerce – 5.1.3
    WooCommerce WishLists: by Lucas Stark – 2.2.3
    WooCommerce: by Automattic – 4.8.0
    
    ### Inactive Plugins (0) ###
    
    ### Dropin Plugins (4) ###
    
    advanced-cache.php: advanced-cache.php
    db-error.php: db-error.php
    db.php: db.php
    maintenance.php: maintenance.php
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: bundle (bundle)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #1591 - /shop-woocommerce/
    Cart: #20 - /basket/
    Checkout: #21 - /checkout/
    My account: #22 - /my-account/
    Terms and conditions: #2252 - /terms/
    
    ### Theme ###
    
    Name: Twenty Twenty-One
    Version: 1.1
    Author URL: https://wordpress.org/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 1,211
    Oldest: 2020-11-23 12:15:45 +0000
    Newest: 2020-12-24 10:22:37 +0000
    
    Failed: 34
    Oldest: 2019-09-21 10:28:40 +0100
    Newest: 2020-12-24 09:30:49 +0000
    
    Pending: 2
    Oldest: 2020-12-24 15:30:00 +0000
    Newest: 2020-12-24 15:30:00 +0000
    
    
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support mother.of.code.a11n

    (@imazed)

    The Mother of Code | Automattic Happiness Engineer

    Hi there!

    Are you using the official WooCommerce Wishlist and/or AutomateWoo plugin? In that case, we invite you to open a support ticket with us: https://woocommerce.com/my-account/create-a-ticket/

    To get you started, I think that the preview being empty is simply due to it being a preview. Can you try what happens when you use an account that actually has wishlist items added?

    Thread Starter albertomake

    (@albertomake)

    Hello, thanks for your reply. I contacted the official support and did all that they suggested before posting this in the forum.

    The best way to determine if the issue is being caused by a theme and/or plugin is to:

    Temporarily switch your theme to the Storefront or Twenty Twenty theme.
    Try to reproduce the problem: [trigger the workflow email]
    If the problem is resolved, it is a theme conflict. If not, continue to the next step.
    Temporarily deactivate all plugins except WooCommerce, AutomateWoo, and Wishlists. You can do this manually or use a plugin to help (see below for tools).
    Try to reproduce the problem again. If the problem is resolved, it is a plugin conflict. To figure out which plugin is causing the problem, continue to the next step.
    Reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

    None of the above worked. I think that the email preview needs to be as useful and working on the same way as the other wishlist trigger Wishlist Item On Sale (WooCommerce Wishlists) does.

    I tried what you suggested, but no luck. Emails are sent just as the preview.

    • This reply was modified 4 months, 2 weeks ago by albertomake.
    Plugin Support Aashik P. a11n

    (@aashik)

    Hi there!

    Thank you for clarifying that you’ve already performed a conflict test as suggested by WooCommerce.com support in your ticket with us.

    However, this forum is specifically for assistance with core WooCommerce features.

    As AutomateWoo is a paid plugin, can you please continue working with us on the ticket you already opened, where were suggested a conflict test?

    Thank you for your understanding.

    I’ll mark this topic as solved for now. Please feel free to open a new topic if you have any other questions specific to core WooCommerce features.

Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.