Support » Plugin: MonsterInsights - Google Analytics Dashboard for WordPress (Website Stats Made Easy) » Auto Update installs bug

Auto Update installs bug

  • FreakErn

    (@freakern)


    2 weeks, 3 days ago

    They forget to add a function or to include it and roll this version out and if you have auto-update enabled, you may get a message from wordpress… “Hey, a plugin is throwing a error” and your page returns only a 500 error. If you contact the support of the plugin, they may respond in 1-3 Days. Are you guys serious? Breaking a page with a auto update and then the people may get a message in 1-3 days? lol

    I removed the function-call in the plugin which creates this error. There must be a better plugin for this.

    Call to undefined function monsterinsights_get_url()

Viewing 1 replies (of 1 total)
  • Plugin Support Michelle D.

    (@devmich)

    2 weeks, 3 days ago

    Hi @freakern,

    Thank you for sharing your feedback with us. I’m really sorry about the frustration here.

    Our team investigated the issue as soon as it was reported. For more information, please see this thread: https://wordpress.org/support/topic/php-fatel-error/#post-16558238

    We value you as a user and our team does their best to make sure you get responses as fast as possible. Our turnaround time can be up to 1 to 3 days, since we are the largest Google Analytics integration, but our goal is to make sure we provide thorough solutions for all of our users as quickly as we’re able to.

    I’ve forwarded your thoughts to our team so we can improve upon your experience. If there’s anything else you’d like to share, please let me know.

    Thank you.

Viewing 1 replies (of 1 total)
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