Support » Plugin: Wordfence Security - Firewall, Malware Scan, and Login Security » auto scan keeps resetting terminates early but not manual scan

auto scan keeps resetting terminates early but not manual scan

  • Resolved patr100

    (@patr100)


    4 years, 1 month ago

    I get email warning that “The scan was terminated early because it reached the time limit for scans.”
    So I set the time limits from “180” to the suggested default “0” in the scan options. Run manual scan which completes OK.
    A day or so later get another email warning ” “The scan was terminated early because it reached the time limit for scans.”
    Check scan limits : They have automatically reset themselves to “180” Which means any reset I make to correct the error as indicated seems to be being reset and I go back to square one?
    I have read the help at: https://www.wordfence.com/help/scan/troubleshooting/#scan-time-limit-exceeded
    but I do not understand if a manual scan can run without issues why it then and removes my settings with the next automatic scan and resets to 180 in time limits and keeps causing the error.
    Please advise.

    • This topic was modified 4 years, 1 month ago by patr100.
    • This topic was modified 4 years, 1 month ago by patr100.
Viewing 15 replies - 1 through 15 (of 15 total)
  • WFSupport

    (@wfsupport)

    4 years, 1 month ago

    That sounds like something is reverting the changes in the database. Can you send a diagnostic report to wftest [at] wordfence [dot] com? You can find the link to do so at the top of the Wordfence Tools > Diagnostics page. Please add your forum username (patr100) where indicated and respond here after you have sent it.

    Note: For the fastest response time, please make sure and add any information or questions directly to this post and not the email address above as that email is not monitored.

    Tim

    Thread Starter patr100

    (@patr100)

    4 years, 1 month ago

    Ok thanks for reply.
    Report “sent successfully” according to message.
    It’s just reset again (third time ) so not a one off.

    WFSupport

    (@wfsupport)

    4 years, 1 month ago

    Just to be sure, have you blocked or changed the wp-admin login URL?

    Tim

    Thread Starter patr100

    (@patr100)

    4 years, 1 month ago

    Hi
    No, it’s as expected in the WP1 install folder

    Thread Starter patr100

    (@patr100)

    4 years ago

    Any update on this?
    Thanks.

    Plugin Support wfphil

    (@wfphil)

    3 years, 11 months ago

    Hi @patr100

    I see that your site is on a shared hosting server with the server IP address owned by the Host Europe Group.

    They in turn own these hosting companies:

    123-reg
    Heart Internet

    We have seen both of these hosting companies where server administrators are deliberately changing the value of the Wordfence scan performance option Time limit that a scan can run in seconds to a value of 180 (seconds).

    They are not informing their customers of this as far as we are aware.

    Therefore when they do this your scans can only run for three minutes before the scan reaches the time limit that it can run for. The default limit that a scan can run for is three hours.

    Thread Starter patr100

    (@patr100)

    3 years, 11 months ago

    Thanks , yes it’s on 123Reg.
    They are pretty useless and very expensive for the little they offer.
    I did not choose them but the site I manage voluntarily for a charity was already hosted on it.
    I have asked the charity to allow me to migrate the site to another host – i hope I can do that soon but the charity has a management vacuum at the moment so these decisions are being postponed.
    I have actually only today disabled Wordfence because it was recently causing the editing interface of the Elementor plugin not to load and I couldnt then edit the pages.
    That is another issue of course.

    • This reply was modified 3 years, 11 months ago by patr100.
    • This reply was modified 3 years, 11 months ago by patr100.
    • This reply was modified 3 years, 11 months ago by patr100.
    Plugin Support wfphil

    (@wfphil)

    3 years, 11 months ago

    Hi @patr100

    Thank you for the update.

    You might choose to migrate the site as we have seen 123-reg changing that scan option for nearly a year, for users that do report this. We don’t know if it is a widespread issue or not on their servers. The best thing to do is ask them if they are changing that scan option and why.

    For the Elementor issue this is likely due to the firewall seeing Elementor requests as being potentially malicious and blocking them. You can either whitelist these requests via the Learning Mode feature or from the Tools >> Live Traffic tool page. Both whitelisting methods are described in our instructions in the link below:

    https://www.wordfence.com/help/firewall/learning-mode/

    Thread Starter patr100

    (@patr100)

    3 years, 11 months ago

    Thanks for your reply. Actually disabling then re-enabling the Wordfence plugin seems to have cleared the problem with the Elementor interface , though I had also inbetween updated the Pro version of the EL plugin so that might have had something to do with it.
    But if it reoccurs I will try the learning mode, or whitelisting.
    Thanks.

    Plugin Support wfphil

    (@wfphil)

    3 years, 11 months ago

    Hi @patr100

    Thank you for the update.

    I will mark this as resolved for you.

    Thread Starter patr100

    (@patr100)

    3 years, 11 months ago

    Ok but the other issue still occurs, I now find.
    I’ve turned on learning mode but it hasn’t made any difference.

    Plugin Support wfphil

    (@wfphil)

    3 years, 11 months ago

    Hi @patr100

    Thank you for the update.

    What do you see when you can’t use the Elementor editing interface when Wordfence is active?

    Please add a screenshot to a file sharing service and post the link here.

    Thread Starter patr100

    (@patr100)

    3 years, 11 months ago

    Thanks for your reply.
    I deactivated then reactivated WordFence a second time.
    It’s still in learning mode.
    It was still occurring before in learning mode but it seems to have stopped at the moment.
    I will monitor it and see how it goes – specially when learning mode goes off in
    a few days time. If I see it again I will post a screenshot.

    • This reply was modified 3 years, 11 months ago by patr100.
    Thread Starter patr100

    (@patr100)

    3 years, 11 months ago

    Ok, I am getting the issue again, I get a blue timer circle animation hanging with the Elementor interface. which constantly hangs and never fully loads.
    I can’t add new elements to the page though if select them on the page, I can edit
    existing elements though they often dont show as updated immediately as expected.

    https://imgur.com/EMGwURP

    • This reply was modified 3 years, 11 months ago by patr100.
    Plugin Support wfphil

    (@wfphil)

    3 years, 11 months ago

    Hi @patr100

    Thank you for the update.

    If the Elementor page hangs and the Wordfence firewall is in Learning Mode then the firewall should not be involved at all.

    I suggest that you ask Elementor for support and your PHP error logs may provide some clues as to why Elementor is malfunctioning.

Viewing 15 replies - 1 through 15 (of 15 total)
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