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) Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Support [Nebu John – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport14/) * (@wpmudevsupport14) * [3 years, 1 month ago](https://wordpress.org/support/topic/auto-response-html-email-error/#post-16571738) * Hi [@samialdibs](https://wordpress.org/support/users/samialdibs/), * Trust you are doing good and sorry to know that you are experiencing an issue. * Can you please share a screenshot of the issue so that we could better understand the issue and help you further? * Kind Regards, Nebu John * Thread Starter [samialdibs](https://wordpress.org/support/users/samialdibs/) * (@samialdibs) * [3 years, 1 month ago](https://wordpress.org/support/topic/auto-response-html-email-error/#post-16571807) * I got the email just like that: * ```wp-block-codeThank You
``` * Sorry there is a link at the end could not send you a screenshot due to security * when Someone subscribe I need him to get an email thanking him but the email sent is not good - This reply was modified 3 years, 1 month ago by [samialdibs](https://wordpress.org/support/users/samialdibs/). * Thread Starter [samialdibs](https://wordpress.org/support/users/samialdibs/) * (@samialdibs) * [3 years, 1 month ago](https://wordpress.org/support/topic/auto-response-html-email-error/#post-16573642) * I am not sure What is the problem but I think it is i’m the email header .. gmail cannot read it as HTML email * Plugin Support [Saurabh – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support7/) * (@wpmudev-support7) * [3 years, 1 month ago](https://wordpress.org/support/topic/auto-response-html-email-error/#post-16574568) * Hi [@samialdibs](https://wordpress.org/support/users/samialdibs/) * In general, Hustle only initiates an action to send the email, but actually it’s your WP website that sends it. Could you please try sending the email to another address different that Gmail? In this way we can isolate if this is a site or email provider issue. * If the same issue can be noticed when sending to different email address, then please do share the file export so that we could check the existing settings, in the Popups list go to Gear Icon -> Export * Please check the following doc on how to export a form: [https://wpmudev.com/docs/wpmu-dev-plugins/hustle/#module-dashboards](https://wpmudev.com/docs/wpmu-dev-plugins/hustle/#module-dashboards) * If you are concerned about any sensitive information in the popup, then you can duplicate it, remove any sensitive information, and then export it. You can share the export file via Google Drive, Dropbox or any cloud services in the next reply. * Looking forward to hearing from yo * Kind regards * Luis * Plugin Support [Patrick – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport12/) * (@wpmudevsupport12) * [3 years ago](https://wordpress.org/support/topic/auto-response-html-email-error/#post-16640481) * Hi [@samialdibs](https://wordpress.org/support/users/samialdibs/) * I hope you are doing well and safe! * We haven’t heard from you in a while, I’ll mark this thread as resolved. * Feel free to let us know if you have any additional questions or problems. * Best Regards Patrick Freitas Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Auto response Html email error’ is closed to new replies. *  * [Hustle - Email Marketing, Lead Generation, Optins, Popups](https://wordpress.org/plugins/wordpress-popup/) * [Frequently Asked Questions](https://wordpress.org/plugins/wordpress-popup/#faq) * [Support Threads](https://wordpress.org/support/plugin/wordpress-popup/) * [Active Topics](https://wordpress.org/support/plugin/wordpress-popup/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wordpress-popup/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wordpress-popup/reviews/) * 5 replies * 4 participants * Last reply from: [Patrick – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport12/) * Last activity: [3 years ago](https://wordpress.org/support/topic/auto-response-html-email-error/#post-16640481) * Status: resolved