Auto Responder not working

  • Resolved customfit

    (@customfit)


    6 years, 3 months ago

    Hello, after updating Caldera form to Version 1.5.8.2 , I noticed the Auto Responder stopped working. Email comes correctly to the email for the admin of the contact form, but the sender never receives an email. I tested it with a name an email I have an access to, and the email never came. I noticed new fields on the Auto Responder page such as: Reply to, CC and BCC, but I don’t think those fields would’ve affected the processor. It worked fine before the update. Any suggestions? Thanks

    • This topic was modified 6 years, 3 months ago by customfit.
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  • Plugin Contributor christiechirinos

    (@christiechirinos)

    6 years, 3 months ago

    Hi there,

    Thanks for your interest Caldera Forms. This is a really great question and we’d be happy to help. Do you mind sending us a message through our site so we can follow up directly?

    You can contact us with any questions by filling out this form — yes, it is a Caldera Form 🙂

    https://CalderaForms.com/contact

    Thread Starter customfit

    (@customfit)

    6 years, 3 months ago

    My issue had been resolved. I got a great support from the Caldera Forms.
    My magic tags used to retrieve the email address field value were misspelled. The magic tags need the actual slug of the field ( found in the precise field settings ) enclosed between % signs. Once corrected, the auto responder worked great!
    Thank you for a great plugin!

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