Support » Plugin: MailChimp for WooCommerce » Auto opt-in

  • There is no option to force the user to get added to the list on checkout. If this is intended to keep a list in sync with your customers, why is it not possible to have customers always get added to the list, and have their purchase history updated on checkout, without giving them the option to opt-out?

    I’m not sure I understand the ability to use all of the features of MailChimp eCommerce, if the user can simply not opt into it.

    Also, when I select “Options Visible, checked by default”, it does not check by default. It is unchecked by default.

    Thanks in advance.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Opt-Ins are just that – you can not legally opt someone in without their permission.

    Plugin Author mcsupport

    (@mcsupport)

    Hey there @joelworsham

    Thanks for the feedback. To shed some light on this concern, MailChimp is an opt-in only Email Service Provider, so it’s necessary to ensure that anyone who is subscribed to a MailChimp list. Adding on to what @gdrayson mentioned, MailChimp does has to follow certain rules as an ESP which include obtaining that consent from a user before subscribing their email address to a mailing list.

    Regarding the separate issue of that Opt-in Checkbox not staying checked by default, would you be able to share a few pieces of information to help me investigate and troubleshoot this with you?

    – What is the site’s WooCommerce System Status Report to ensure the server meets minimum requirements to run the plugin?
    – Could you provide a screenshot of where the opt-in checkbox is set this way?
    – Could you provide a link to the site where the plugin is installed so we can take a closer look?

    Thanks in advance for these details. I’ll keep an eye out for your reply.
    – Malachite

    Thanks for clearing that up.

    – Status report: http://d.pr/n/3cpF9G
    – Settings for checkbox: http://d.pr/i/rXa6Yr and checkbox on checkout page: http://d.pr/i/jkAq6b (did not alter after page load)
    – Website: https://preachthestory.com Go to Webinars to add something to your cart.

    Thanks!

    Plugin Author mcsupport

    (@mcsupport)

    Hey @joelworsham

    Thanks for the quick reply and for those helpful screenshots. I was able to do some testing, and when walking through those steps in an incognito browser, I was able to see the checkbox auto-selected after adding a webinar to the cart. I took a screen recording so you can see the specific workflow I’m taking: https://cl.ly/0l3S3007363W

    Since I am not able to replicate the behavior with the checkbox not selected, I might suggest testing in a separate browser or with a separate device, as there could be some local factors at play.

    Additionally, I did notice in the System Status Report that the site is running PHP 5.6. A recent update to WooCommerce now recommends PHP 7 or greater, and I’d recommend upgrading to at least PHP 7 to avoid any unexpected behaviors cropping up.

    Thanks, and let me know if you have any questions.

    – Malachite

    Thanks for the thorough response!

    Do you suppose this has anything to do with not being logged in versus being logged in? Are there any factors in play for having that checkbox not auto-check when a user already has an account?

    Plugin Author mcsupport

    (@mcsupport)

    Hey @joelworsham

    Good question! In our internal test environment, I walked through creating an account with and without the subscription box checked, but when returning to the checkout page, that opt-in checkbox stayed selected.

    While I can see how having an existing account could definitely be within the realm of possibility to influence this, I was not able to replicate the behavior our own account while using the plugin.

    If you have any further questions, don’t hesitate to let me know.

    Thanks,

    – Malachite

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Auto opt-in’ is closed to new replies.