Title: Auto Loaded User Data
Last modified: October 20, 2016

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# Auto Loaded User Data

 *  [tanbag2](https://wordpress.org/support/users/tanbag2/)
 * (@tanbag2)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/auto-loaded-user-data/)
 * Hello,
 * We have been experiencing slow response times and sometimes 502 errors. Our host,
   WP Engine, has been doing some testing and suggests the following:
 * “I only checked into the issues on the live site and have not performed any debugging
   on it as it looks like there’s a large amount of auto-loaded data within the 
   database. The largest amount of auto-loaded data are in tables labeled um_cache_userdata,
   which come from the ultimate-member plugin:
 * 62323 um_cache_userdata_122
    58638 um_cache_userdata_17 46738 um_cache_userdata_24
   45284 um_cache_userdata_10 41651 um_cache_fonticons 40585 um_cache_userdata_23099
   36893 um_cache_userdata_15037 34668 um_cache_userdata_1 34196 um_cache_userdata_1080
   26608 um_cache_userdata_9913 25052 um_cache_userdata_1206 24074 um_cache_userdata_2
   23544 um_cache_userdata_10204 22517 um_cache_userdata_1183 21698 um_cache_userdata_22323
 * Based on this:
 * I highly recommend would be to reach out to the plugin developer of ultimate-
   member to see if they’re able to optimize the plugin when generating the userdata_cache
   entries into the database — this would be the best option based on the amount
   of users your site contains.”
 * Can you help or is this something that would be appropriate for paid plug-in 
   service?
 * Cheers,
 * Tanya

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [borisv](https://wordpress.org/support/users/borisv/)
 * (@borisv)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/auto-loaded-user-data/#post-8335325)
 * Ultimate Member > Dashboard > user Cache > ‘Clear Cache’.
 * > Can you help or is this something that would be appropriate for paid plug-in
   > service?
 * UM is free and does not have a paid service, only paid extensions.
    -  This reply was modified 9 years, 6 months ago by [borisv](https://wordpress.org/support/users/borisv/).
 *  [verysiberian](https://wordpress.org/support/users/verysiberian/)
 * (@verysiberian)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/auto-loaded-user-data/#post-8335825)
 * Hello! The above suggestion is great for clearing for cache, but if this is a
   recurrent problem for you, you may want to disable caching entirely:
 * Ultimate Member -> Settings -> Advanced -> Stop caching user’s profile data (
   switch to ON), then Save Changes.
 * Best regards,
    Rob
 *  Thread Starter [tanbag2](https://wordpress.org/support/users/tanbag2/)
 * (@tanbag2)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/auto-loaded-user-data/#post-8335967)
 * Wow, these are both terrific bits of advise. Thank you so much for responding!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Auto Loaded User Data’ is closed to new replies.

 * ![](https://ps.w.org/ultimate-member/assets/icon-256x256.png?rev=3160947)
 * [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin](https://wordpress.org/plugins/ultimate-member/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ultimate-member/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ultimate-member/)
 * [Active Topics](https://wordpress.org/support/plugin/ultimate-member/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ultimate-member/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ultimate-member/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [tanbag2](https://wordpress.org/support/users/tanbag2/)
 * Last activity: [9 years, 6 months ago](https://wordpress.org/support/topic/auto-loaded-user-data/#post-8335967)
 * Status: not resolved