Support » Plugin: Jetpack by » Authorizing Jetpack

  • Resolved robertripps


    Downloaded Jetpack (advertised as “Supercharge your WordPress site with powerful features previously only available to users.”), tried to activate it, but it says:
    “Invalid email or username.
    Remember, you need to sign in with your account, not your account. What’s the difference?”

    My site is with, the plug in says it is for, yet to activate it, I need a account to activate it?


Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Jeremy Herve


    Jetpack Mechanic

    The Jetpack plugin does indeed require you to connect to a account to be fully activated on your self-hosted WordPress site.

    To do so, you will have to create a account here:

    If you had previously created an account, but forgot the password, you can request a new password by entering your email address here:

    Hi Jeremy,

    Thanks for the reply. I signed up, activated my account, tried to authorize Jetpack, but got “Are you sure you want to do this?” in an otherwise empty box, inside a larger equally sparse box. No indication of what error or why (other than page header WordPress Failure Notice), no other places to click on anything. Any suggestions?


    Plugin Contributor Jeremy Herve


    Jetpack Mechanic

    Can you please use Jetpack’s Debugger module to send us some more information about your site?

    1) Go to the Jetpack page in your dashboard.
    2) Click on the Debug link appearing at the bottom of the page.
    3) Click the link that says “click here to contact Jetpack support.”
    4) Fill in the description box and your name and email address.
    5) Click the “Contact Support” button.


    Will do- thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
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