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[Resolved] Authorizing Jetpack

  • robertripps
    Member

    @robertripps

    Downloaded Jetpack (advertised as “Supercharge your WordPress site with powerful features previously only available to WordPress.com users.”), tried to activate it, but it says:
    “Invalid email or username.
    Remember, you need to sign in with your WordPress.com account, not your http://www.raripps.com/blog account. What’s the difference?”

    My site is with wordpress.org, the plug in says it is for wordpress.org, yet to activate it, I need a wordpress.com account to activate it?

    Thanks.

    http://wordpress.org/plugins/jetpack/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Jeremy Herve
    Jetpack Mechanic

    @jeherve

    The Jetpack plugin does indeed require you to connect to a WordPress.com account to be fully activated on your self-hosted WordPress site.

    To do so, you will have to create a WordPress.com account here:
    https://en.wordpress.com/signup/?user=1

    If you had previously created an account, but forgot the password, you can request a new password by entering your email address here:
    http://wordpress.com/wp-login.php?action=lostpassword

    robertripps
    Member

    @robertripps

    Hi Jeremy,

    Thanks for the reply. I signed up, activated my account, tried to authorize Jetpack, but got “Are you sure you want to do this?” in an otherwise empty box, inside a larger equally sparse box. No indication of what error or why (other than page header WordPress Failure Notice), no other places to click on anything. Any suggestions?

    Thanks.

    Plugin Author Jeremy Herve
    Jetpack Mechanic

    @jeherve

    Can you please use Jetpack’s Debugger module to send us some more information about your site?

    1) Go to the Jetpack page in your dashboard.
    2) Click on the Debug link appearing at the bottom of the page.
    3) Click the link that says “click here to contact Jetpack support.”
    4) Fill in the description box and your name and email address.
    5) Click the “Contact Support” button.

    Thanks!

    robertripps
    Member

    @robertripps

    Will do- thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
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