Title: Authorization not working…
Last modified: August 21, 2016

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# Authorization not working…

 *  Resolved [thenorthwoodsr](https://wordpress.org/support/users/thenorthwoodsr/)
 * (@thenorthwoodsr)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/authorization-not-working/)
 * I must be missing something, I am following the authorization steps exactly, 
   but every time I click authorize, I’m getting the below error message?
 * Whoops! It looks like there’s a problem with your App credentials. Please check
   your entries in Step 02 and then use the button below to authorize the app once
   again.
 * I’ve tried multiple times to delete the client at IG and register a new one with
   no success.
 * Any ideas?
 * Thank you, love the plug-in!!
 * [https://wordpress.org/plugins/simple-instagram/](https://wordpress.org/plugins/simple-instagram/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [mr_speer](https://wordpress.org/support/users/mr_speer/)
 * (@mr_speer)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/authorization-not-working/#post-4798378)
 * Hello! I’m sorry that the plugin seems to be giving you some trouble.
 * I’ll start with the simplest troubleshooting steps; there’s a good chance you
   already checked all of these but it’s a good starting point:
 * – Have you double-checked to make sure that the Website and OAuth URLs were copied
   over to Instagram correctly? The safest way to make sure the OAuth URL is correct
   is to use the “copy to clipboard” button next to the link on the SI Settings 
   Page.
 * – Double check that your Instagram App ID and App Secret are copied over to the
   settings page correctly, without any extra spaces before or after them. I’ve 
   definitely copied and pasted with extra space more times than I care to admit
   🙂
 * – If you have multiple Apps set up in Instagram, make sure that you’re grabbing
   the info from the correct one
 * Like I said, those are the initial things to check, and there’s a good chance
   you’ve already checked them, but it’s always helpful to double-check!
 * Let me know if any of those helped, otherwise we can move on to some more advanced
   troubleshooting.
 * Thanks!
 * mr_speer
 *  Thread Starter [thenorthwoodsr](https://wordpress.org/support/users/thenorthwoodsr/)
 * (@thenorthwoodsr)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/authorization-not-working/#post-4798382)
 * Thanks for getting back!
 * All good suggestions, but still no success. I thought the extra spaces on my 
   copy and paste might have been the problem but not so. The codes have been copied
   over exactly.
 * Only one app in IG so that’s not it and I am definitely using your button for
   the Oauth URL.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Authorization not working…’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/simple-instagram_dbdbda.svg)
 * [Simple Instagram](https://wordpress.org/plugins/simple-instagram/)
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 * 2 replies
 * 2 participants
 * Last reply from: [thenorthwoodsr](https://wordpress.org/support/users/thenorthwoodsr/)
 * Last activity: [12 years, 1 month ago](https://wordpress.org/support/topic/authorization-not-working/#post-4798382)
 * Status: resolved