Support » Plugin: Parcel2Go Shipping » Authorization has been denied for this request.

  • Resolved rich06


    Whenever I try to load the parcel2go admin page I get the following message:

    ‘Authorization has been denied for this request.’

    Clicking on the ‘Edit and Retry’ button does nothing…

    I see from this forum that other users have this problem but I cannot find any published resolution – can someone help me get past this problem?


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  • Plugin Author parcel2go



    Can you confirm if you are using the Sandbox or Live mode?

    If you are getting set up with Sandbox you need to create a user, log in and create an API client on our sandbox site, from here

    Live API Clients and secrets will not work on sandbox and vice versa.


    Thread Starter rich06


    I was trying to use sandbox mode as I had checked the box labelled ‘Sandbox Mode’.

    Unfortunately the help link on the settings page to set up API credentials goes to the Live site not the site even when the settings are switched to sandbox mode so I had no idea the sandbox version of the P2Go site existed.

    I have now created my sandbox credentials on the correct site and it works.


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