Title: Authorization code issues Last modified: March 24, 2023 --- # Authorization code issues * Resolved [etna17](https://wordpress.org/support/users/etna17/) * (@etna17) * [3 years, 1 month ago](https://wordpress.org/support/topic/authorization-code-issues/) * One of the merchant vendors that handles payments for our business discovered that whenever several orders are being placed on Woocommerce that only one authorization code is being submitted for sets of orders. We understand that each order must have it’s own individual authorization code as provided by the credit card holder’s bank so why might this me happening? Why might Woocommerce be sending over only one authorization code for several different orders? Viewing 4 replies - 1 through 4 (of 4 total) * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years, 1 month ago](https://wordpress.org/support/topic/authorization-code-issues/#post-16595892) * Hi [@etna17](https://wordpress.org/support/users/etna17/) * Thanks for reaching out! * I understand that there is only one authorization code that is being submitted when there are several orders that were placed on your site, correct? * As a first step, can you please share with us what authorization code are you referring to here so that we could address you more effectively? * If a screenshot would be helpful, I’d recommend using [https://snipboard.io](https://snipboard.io). You can share the direct link to the image as a response to this topic. * Additionally, I’d like to understand your site properly, please share your ** System Status Report** that you can find via `WooCommerce > Status`. Select ` Get system report` and then `Copy for support`. Once you’ve done that, you can paste it into your reply here. * If you could also provide the **fatal error logs** (if any) under `WooCommerce > Status > Logs`. * You could copy and paste your reply here or paste it via [https://gist.github.com/](https://gist.github.com/) and send the link here. * Thanks! * Thread Starter [etna17](https://wordpress.org/support/users/etna17/) * (@etna17) * [3 years, 1 month ago](https://wordpress.org/support/topic/authorization-code-issues/#post-16603524) * Thank you for your response. Here is the system report: * ```wp-block-code WordPress Environment WordPress address (URL): https://shop.sac-nd.com Site address (URL): https://shop.sac-nd.com WC Version: 7.5.1 REST API Version: ✔ 7.5.1 WC Blocks Version: ✔ 9.6.6 Action Scheduler Version: ✔ 3.5.4 Log Directory Writable: ✔ WP Version: 6.1.1 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – Server Environment Server Info: Apache PHP Version: 7.4.33 PHP Post Max Size: 512 MB PHP Time Limit: 90 PHP Max Input Vars: 1000 cURL Version: 7.88.1 OpenSSL/1.1.1t SUHOSIN Installed: – MySQL Version: 5.7.23-23 Max Upload Size: 512 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ Database WC Database Version: 7.4.1 WC Database Prefix: vVj_ Total Database Size: 233.35MB Database Data Size: 207.41MB Database Index Size: 25.94MB vVj_woocommerce_sessions: Data: 30.23MB + Index: 0.76MB + Engine 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InnoDB vVj_yoast_indexable: Data: 0.90MB + Index: 0.30MB + Engine MyISAM vVj_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.08MB + Engine MyISAM vVj_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM vVj_yoast_primary_term: Data: 0.01MB + Index: 0.01MB + Engine MyISAM vVj_yoast_seo_links: Data: 0.54MB + Index: 0.12MB + Engine MyISAM vVj_yoast_seo_meta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM Post Type Counts attachment: 996 custom_css: 1 elementor_font: 4 elementor_library: 30 nav_menu_item: 30 oembed_cache: 1 page: 34 post: 6 product: 668 product_variation: 4 revision: 334 shop_coupon: 17 shop_order: 2082 shop_order_refund: 6 shop_subscription: 25 wp_global_styles: 1 Security Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ Active Plugins (30) Anti-Spam by CleanTalk: by СleanTalk – 6.6 Constant Contact Forms by MailMunch: by MailMunch – 2.0.10 Custom Product Tabs WP All Import Add-on: by YIKES Inc. – 2.0.4 Elementor Pro: by Elementor.com – 3.11.7 Elementor: by Elementor.com – 3.11.5 Essential Addons for Elementor: by WPDeveloper – 5.6.2 Facebook for WooCommerce: by Facebook – 3.0.16 Matomo Analytics - Ethical Stats. Powerful Insights.: by Matomo – 4.14.1 Max Mega Menu: by megamenu.com – 3.1.1 WooCommerce Sync for QuickBooks Online - by MyWorks Software: by MyWorks Software – 2.7.0 Password Protect WordPress Lite: by BWPS – 1.8.7 Perfect Brands WooCommerce: by QuadLayers – 3.0.4 Premium Addons for Elementor: by Leap13 – 4.9.52 Simple History: by Pär Thernström – 3.4.0 TC Custom JavaScript: by Tiny Code – 1.2.3 Templately: by Templately – 2.1.0 User Role Editor Pro: by Vladimir Garagulia – 4.62.1 WooCommerce Address Validator: by Byteplant – 3.1 Min Max Quantity & Step Control for WooCommerce: by CodeAstrology Team – 4.1 Advanced Order Export For WooCommerce: by AlgolPlus – 3.4.0 WooCommerce Extended Coupon Features FREE: by Soft79 – 3.3.3 WooCommerce Authorize.Net Gateway: by SkyVerge – 3.8.1 WooCommerce Shipping & Tax: by WooCommerce – 2.2.4 WooCommerce Subscriptions: by WooCommerce – 3.0.13 (update to version 5.0.0 is available) WooCommerce: by Automattic – 7.5.1 Yoast SEO: by Team Yoast – 20.3 WP Mail Logging: by WP Mail Logging Team – 1.11.0 Smush: by WPMU DEV – 3.12.6 Password Protect WordPress Pro: by BWPS – 1.4.0 Custom Product Tabs for WooCommerce: by YIKES Inc. – 1.8.2 Inactive Plugins (13) Akismet Anti-Spam: by Automattic – 5.1 Bluehost: by Bluehost – 2.4.0 iubenda | All-in-one Compliance for GDPR / CCPA Cookie Consent + more: by iubenda – 3.6.0 Jetpack: by Automattic – 11.9.1 New User Approve: by WPExpertsio – 2.5 Rank Math SEO: by Rank Math – 1.0.110.2 Royal Elementor Addons: by WP Royal – 1.3.66 Subscriptions Add-On for WooCommerce: by Codup – 1.2.6.6 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.23.3 WooCommerce Admin: by WooCommerce – 3.3.2 WooCommerce Sync for QuickBooks Desktop - by MyWorks Software: by MyWorks Software – 1.7.1 WP All Import: by Soflyy – 3.7.2 WP Crontrol: by John Blackbourn & crontributors – 1.15.2 Must Use Plugins (3) Elementor Safe Mode: by Elementor.com – 1.0.0 Endurance Page Cache: by Mike Hansen – 2.2 SSO: by Garth Mortensen Mike Hansen – 0.4 Settings API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: – Order datastore: WC_Order_Data_Store_CPT WC Pages Shop base: #8 - /shop/ Cart: #9 - /cart/ Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block. My account: #11 - /my-account/ Terms and conditions: #1211 - /terms-of-service/ Theme Name: Shop Zita Version: 1.3 Author URL: https://wpzita.com/contact-us/ Child Theme: ✔ Parent Theme Name: Zita Parent Theme Version: 1.5.8 Parent Theme Author URL: WooCommerce Support: ✔ Templates Archive Template: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues. Overrides: – Subscriptions WCS_DEBUG: ✔ No Subscriptions Mode: ✔ Live Subscriptions Live URL: https://shop.sac-nd.com Subscription Statuses: wc-expired: 2 wc-on-hold: 13 wc-cancelled: 10 WooCommerce Account Connected: ✔ Yes Active Product Key: ❌ No Report Cache Enabled: ✔ Yes Cache Update Failures: ✔ 0 failure Store Setup Country / State: United States (US) — California Subscriptions by Payment Gateway Authorize.Net Credit Card: wc-cancelled: 10 wc-expired: 2 wc-on-hold: 13 Payment Gateway Support Authorize.Net Credit Card: products card_types payment_form inline lightbox tokenization token_editor charge charge-virtual authorization capture_charge customer_decline_messages refunds voids customer_id add_payment_method apple_pay subscriptions subscription_suspension subscription_cancellation subscription_reactivation subscription_amount_changes subscription_date_changes multiple_subscriptions subscription_payment_method_change_customer subscription_payment_method_change_admin Authorize.Net Credit Card Environment: Production Tokenization Enabled: Debug Mode: Off Webhooks Enabled: ❌ Not generated Admin Enabled Features: activity-panels analytics coupons customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience product-variation-management settings Daily Cron: ✔ Next scheduled: 2023-03-28 19:01:23 -07:00 Options: ✔ Notes: 124 Onboarding: completed Action Scheduler Complete: 2,303 Oldest: 2023-02-25 11:34:07 -0800 Newest: 2023-03-28 11:48:02 -0700 Failed: 2,122 Oldest: 2023-02-15 12:27:06 -0800 Newest: 2023-03-21 13:19:57 -0700 Pending: 1 Oldest: 2023-03-29 08:56:46 -0700 Newest: 2023-03-29 08:56:46 -0700 Status report information Generated at: 2023-03-28 11:57:28 -07:00 ` ``` * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years, 1 month ago](https://wordpress.org/support/topic/authorization-code-issues/#post-16608406) * Hi [@etna17](https://wordpress.org/support/users/etna17/) * Thanks for sharing the requested information above. * However, I still cannot picture out the authorization code you are referring to here. If you could please share with us a screenshot of previous authorization codes and what plugin is producing this, that would help us address you more effectively. * If you don’t already have a screenshot service installed, you can try [https://snipboard.io](https://snipboard.io). You can share the direct link to the image as a response to this topic. * [Beauty of Code (woo-hc)](https://wordpress.org/support/users/beautyofcode/) * (@beautyofcode) * [3 years ago](https://wordpress.org/support/topic/authorization-code-issues/#post-16678872) * Hi [@etna17](https://wordpress.org/support/users/etna17/) , * We haven’t heard back from you in a while, so I’m going to mark this as resolved– we’ll be here if you need any further help with this. * Cheers! Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Authorization code issues’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [authorization code](https://wordpress.org/support/topic-tag/authorization-code/) * [authorize.net](https://wordpress.org/support/topic-tag/authorize-net/) * 5 replies * 3 participants * Last reply from: [Beauty of Code (woo-hc)](https://wordpress.org/support/users/beautyofcode/) * Last activity: [3 years ago](https://wordpress.org/support/topic/authorization-code-issues/#post-16678872) * Status: resolved