Title: Authorization check failed
Last modified: December 3, 2019

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# Authorization check failed

 *  Resolved [nabaraj chapagain](https://wordpress.org/support/users/nabaraj-chapagain/)
 * (@nabaraj-chapagain)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/authorization-check-failed/)
 * Hello,
 * We have previously been using the braintree plugin, which has been working fine.
 * But suddenly I am having an issue on checkout. The error says:
 * There was an error processing your payment. Reason: Authorization check failed.
   
   It has happened with multiple cards and Braintree say they cannot help.
 * Many Thanks
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fauthorization-check-failed%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/)
 * (@mrclayton)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/authorization-check-failed/#post-12201320)
 * [@nabaraj-chapagain](https://wordpress.org/support/users/nabaraj-chapagain/),
 * When something suddenly stops working it’s almost always something related to
   your Braintree account settings.
 * You need to login to your Braintree control panel and make sure the permissions
   of the user associated with your API keys are correct.
 * Also, if your provide Braintree support with your merchant ID they will lookup
   your logs and tell you the exact reason for the error.
 * Thanks,
 *  Thread Starter [nabaraj chapagain](https://wordpress.org/support/users/nabaraj-chapagain/)
 * (@nabaraj-chapagain)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/authorization-check-failed/#post-12211022)
 * Hello Clayton
 * It’s not working even though we created new sandbox account and tested. just 
   same error for all the accounts!
 *  Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/)
 * (@mrclayton)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/authorization-check-failed/#post-12211036)
 * Hi [@nabaraj-chapagain](https://wordpress.org/support/users/nabaraj-chapagain/),
 * I checked your website and you’re getting the following error when the page loads:
 * _3D Secure version 2 is not enabled for this merchant. Contact Braintree Support
   for assistance at [https://help.braintreepayments.com/](https://help.braintreepayments.com/)_
 * So you have 3DS enabled but you haven’t requested 3DS 2.0 support. You need to
   contact Braintree support and ask them to enable 3DS 2.0 for your account.
 * Did you contact Braintree support like I recommended regarding the logs? They
   are the only ones that can look at your account logs and once they look that 
   up they can tell you the exact cause. This is not a plugin issue but rather how
   your account is setup in Braintree.
 * Also you have quite a few JS errors on your checkout page where undefined variables
   are being called. JS errors can interfere with the plugin’s ability to properly
   load.
 * Kind Regards,
    -  This reply was modified 6 years, 6 months ago by [Clayton R](https://wordpress.org/support/users/mrclayton/).

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Authorization check failed’ is closed to new replies.

 * ![](https://ps.w.org/woo-payment-gateway/assets/icon-256x256.png?rev=2142799)
 * [Payment Plugins Braintree For WooCommerce](https://wordpress.org/plugins/woo-payment-gateway/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woo-payment-gateway/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woo-payment-gateway/)
 * [Active Topics](https://wordpress.org/support/plugin/woo-payment-gateway/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-payment-gateway/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woo-payment-gateway/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Clayton R](https://wordpress.org/support/users/mrclayton/)
 * Last activity: [6 years, 6 months ago](https://wordpress.org/support/topic/authorization-check-failed/#post-12211036)
 * Status: resolved